Client Support Engineer II - Travel-Ready

Quanexus is now Skynet Innovations; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

9 paid holidays

401K Retirement with matching contributions

Excellent medical, vision, and dental insurance

Life and disability insurance

Unlimited weeks PTO

Job summary

Total Networks (LayerCake Technologies Phoenix Branch) is seeking a Client Support Analyst II to provide intermediate technical support for our clients in Phoenix. You will be responsible for managing technical support requests via phone and ticketing, ensuring high customer satisfaction while maintaining service levels.

The ideal candidate will possess strong technical skills in areas like Active Directory and networking, with opportunities to develop client rapport through onsite assignments. The position offers comprehensive benefits, including a 401K plan and unlimited PTO.

Qualifications

• Strong knowledge of incident management and ticketing software.
• Experience with remote support and troubleshooting technical issues.
• Ability to document all activities and projects accurately.

Responsibilities

• Provide intermediate technical support for clients via phone and ticketing.
• Document all activities and handoff in-progress tickets.
• Escalate issues according to IT procedures.

Skills

Incident management

Remote support skills

Active Directory

VMware/Hyper-V

Microsoft Windows/Servers

Networking troubleshooting

AzureAD

Documenting procedures

Job description

Total Networks (LayerCake Technologies Phoenix Branch) is seeking a Client Support Analyst II to provide intermediate technical support for our clients in Phoenix. You will be responsible for managing technical support requests via phone and ticketing, ensuring high customer satisfaction while maintaining service levels.

The ideal candidate will possess strong technical skills in areas like Active Directory and networking, with opportunities to develop client rapport through onsite assignments. The position offers comprehensive benefits, including a 401K plan and unlimited PTO.