Onsite IT Support Engineer II — Client-Facing

Path Forward LLC; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with matching

Health, vision, and dental insurance

3 weeks PTO

9 paid holidays

Life insurance

Job summary

Path Forward IT is seeking an Onsite Support Engineer II to be the front line of client support, fully onsite at customer locations in Horsham, PA. You will resolve technical issues via ticketing and phone queues, escalate when needed, and document procedures for repeatable resolutions.

Responsibilities include troubleshooting VMware/Hyper-V and Windows Server environments, managing Microsoft 365/AzureAD, DHCP/DNS, and Active Directory issues, and coordinating with vendors during outages.

Qualifications

• Experience with VMware/Hyper-V environments.
• Experience with Microsoft Windows Server environments, patching, and print server drivers.
• Knowledge of VLANs, ISP troubleshooting, and firewall equipment.
• Experience using centralized documentation systems (e.g., IT Glue).
• Comfortable working in on-call rotations and escalation procedures.

Responsibilities

• Troubleshoot network, server, and endpoint issues (virtual or physical environments).
• Handle escalations from Level I engineers and follow escalation paths as defined in documentation.
• Maintain and document IT environments in IT Glue, updating or creating new articles.
• Remotely access systems to push scripts or run actions as needed.
• Manage and resolve Microsoft 365, AzureAD, DHCP/DNS, and Active Directory-related issues.
• Work with vendors to help restore service during outages.

Skills

Troubleshooting

Onsite support

Communication skills

Onsite travel

Documentation

Remote diagnostics

Tools

VMware/Hyper-V

Windows Server

Networking (VLANs, DNS, DHCP)

IT Glue

Firewall equipment

Job description

Path Forward IT is seeking an Onsite Support Engineer II to be the front line of client support, fully onsite at customer locations in Horsham, PA. You will resolve technical issues via ticketing and phone queues, escalate when needed, and document procedures for repeatable resolutions.

Responsibilities include troubleshooting VMware/Hyper-V and Windows Server environments, managing Microsoft 365/AzureAD, DHCP/DNS, and Active Directory issues, and coordinating with vendors during outages.