Client Support Engineer II — Azure & Entra ID Expert

Coretelligent, LLC.; Atlanta (GA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan

Health Savings Account (HSA)

Life Insurance

Disability Insurance

Paid Parental Leave

Holiday Pay

Flexible Vacation & Sick Days

Well-being allowance

Job summary

Coretelligent is seeking a Client Support Engineer II to serve as the primary technical resource for a key client environment, balancing hands-on support, proactive system management, and technical leadership in a fast-paced MSP setting.

You will own and optimize Microsoft Entra ID, Intune, 365, and Azure environments, supporting ~300–400 users and collaborating with client stakeholders to drive improvements.

Qualifications

• 5+ years of IT support, systems engineering, or MSP environments.
• Hands-on experience with Microsoft Entra ID (Identity & Access Management).
• Hands-on experience with Microsoft Intune (device management, policy creation, compliance).
• Hands-on experience with Microsoft 365 (Teams, Exchange Online).
• Hands-on experience with Microsoft Azure (VMs, core services, environment management).
• Azure certification (AZ-104) preferred but not required.

Responsibilities

• Serve as the primary technical point of contact for a client environment, supporting ~300-400 users and acting as a trusted advisor.
• Manage Identity and Access across Microsoft Entra ID, including user lifecycle, permissions, and security best practices.
• Own and maintain Intune environments, including device management, policy creation, compliance enforcement, and ongoing optimization.
• Support and manage Microsoft 365, including Teams and Exchange Online, ensuring stability and performance across the environment.
• Work within Azure, supporting cloud infrastructure, virtual machines, and overall environment health.
• Provide hands-on support and troubleshooting across: End-user systems (Windows and macOS), Hardware and peripherals (workstations, printers, mobile devices), Networking and connectivity (VPNs, DNS, DHCP, firewalls, VLANs).
• Troubleshoot and resolve escalated technical issues across endpoints, access, applications, and connectivity.
• Lead and contribute to client-facing initiatives such as deployments, environment improvements, and infrastructure changes.
• Perform proactive system checks, lifecycle management, licensing reviews, and environment optimization.
• Partner directly with client stakeholders, including leadership, to align on priorities, initiatives, and long-term improvements.
• Maintain accurate documentation, environment notes, and system configurations.
• Mentor junior engineers and serve as an escalation point for more complex issues.

Skills

Microsoft Entra ID

Microsoft Intune

Microsoft 365

Microsoft Azure

Azure AZ-104

Job description

Coretelligent is seeking a Client Support Engineer II to serve as the primary technical resource for a key client environment, balancing hands-on support, proactive system management, and technical leadership in a fast-paced MSP setting.

You will own and optimize Microsoft Entra ID, Intune, 365, and Azure environments, supporting ~300–400 users and collaborating with client stakeholders to drive improvements.