IT Support Engineer II - Cloud, MS 365 & Azure

Palmetto Technology Group; United States; A distancia; USD 55.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision and life ins.

401k match

Unlimited vacation time

Paid sick time

Holidays including Birthday and a Floa

Descripción de la vacante

Courser accelerates the growth of IT service provider companies and seeks an IT Support Services II-Quick Fix to join our fast-paced IT team. You will handle advanced technical issues, mentor junior staff, and contribute to IT projects, delivering troubleshooting, desktop support, and cloud assistance for contract customers.

You will work on-site with local clients, triaging tickets, documenting processes, and maintaining strong customer relationships.

Formación

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in IT support or system administration, preferably in a corporate environment.
• Strong knowledge of operating systems (Windows Server, Linux, macOS) and enterprise applications.
• Experience with networking concepts including TCP/IP, DNS, DHCP, and VPN configurations.
• Familiarity with helpdesk and ticketing systems such as ConnectWise, ServiceNow, JIRA, and Zendesk.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.

Responsabilidades

• Resolve support tickets from contract customers and schedule tickets for the team.
• Collaborate in a team environment with engineers, technicians, and non-technical staff.
• Provide troubleshooting, desktop support, networking, cloud, and customer service within 30 minutes.
• Support local clients on location focusing on Microsoft 365 and Azure.
• Engage with customers and build relationships with users.
• Determine urgency and priority of incoming tickets.
• Assess tickets, assign to engineers, and assist with escalations; document well.
• Make outbound calls and emails to schedule service appointments.
• Update and improve documented Help Desk and Dispatch processes.
• Maintain compliance with company policies and procedures.
• Answer phone calls and triage issues.
• Other duties as assigned.

Conocimientos

Helpdesk experience

Networking concepts

OS administration

Ticketing systems

Communications skills

Educación

Bachelor's degree in Computer Science, Information Technology, or related field

Herramientas

ConnectWise

ServiceNow

Jira

Zendesk

Descripción del empleo

Courser accelerates the growth of IT service provider companies and seeks an IT Support Services II-Quick Fix to join our fast-paced IT team. You will handle advanced technical issues, mentor junior staff, and contribute to IT projects, delivering troubleshooting, desktop support, and cloud assistance for contract customers.

You will work on-site with local clients, triaging tickets, documenting processes, and maintaining strong customer relationships.