Infrastructure Support Specialist

Belcan; Houston (TX); On-site; USD 108,714 - 139,776; Full time

Job summary

Belcan is seeking an Infrastructure Support Specialist in Houston, TX. This role involves supporting local IS&T infrastructure and services, providing technical expertise, and managing end-user IT support tasks. Ideal candidates will have a Bachelor's degree in Computer Science or 7+ years of relevant IT experience, with strong communication and networking skills. Join a leading provider in IT solutions and make an impact in a dynamic environment.

Qualifications

• 1+ years of experience providing end-user IT support.
• Ability to lift 50 lbs.
• Experience with incident and request management.

Responsibilities

• Provide end-user support for IT services including hardware and software.
• Manage and maintain local assets in ServiceNow.
• Participate in special projects and provide support to executives.

Skills

Technical support

Networking skills

Communication

Education

Bachelor's degree in Computer Science

A+ certification

Tools

ServiceNow

Job description

Direct message the job poster from Belcan

Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India.

A Infrastructure Support Prof job in Houston, TX is currently available through Belcan. In this role you will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers. If you are interested in this role, Apply Today!

Job Description:

The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.

Job Responsibilities:

* Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)

* Follows the established technology standards, policies, and support processes.

* Helps establish and monitor metrics on service delivery and customer satisfaction.

* Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams,

* Supports Local Area Network and Wireless Network, etc.

* Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).

* Manages and maintains local assets and configuration items in ServiceNow.

* Perform moves, adds, and changes.

* Participate in special projects, as assigned.

* Travel to offices/ job sites for short term project support

* Provides proactive and timely support to executives and VIPs

Basic Qualifications:

* Bachelor"s degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).

* 1+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.

* 1+ years of experience with incident and request management system like ServiceNow.

* 1+ years of experience supporting executives and VIPs.

Additional Information:

* Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.

* Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment.

* Work within a local team environment, as well as the extended Corporate IS&T staff

* Understanding of basic networking technologies and principles.

* Must have the ability to work in a demanding environment, managing multiple priorities.

* Ability to identify, plan, install and support off-site meetings and conferences, as needed.

* Ability to lift 50 lbs.

* A+ certification preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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