Healthcare Client Billing Specialist

Lyra Health, Inc.; United States; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage (med

Dental & Vision Insurance

401K retirement benefits

Monthly tech allowance

Paid parental leave

Job summary

Lyra Health, Inc. is seeking a detail-oriented Client Support Specialist to handle billing inquiries, coordinate with provider teams, and troubleshoot issues to ensure clients receive timely support and access to health benefits.

The role emphasizes collaboration, independence, and urgency in day-to-day tasks. The position operates Monday–Friday, 9:30 am–6:00 pm PT, with a base pay of $26/hour for full-time employment in the United States.

Qualifications

• Excellent attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Act as a billing liaison between clients and company, resolving queries via phone and email while meeting productivity goals.
• Follow up on returned claims and other billing responsibilities.
• Keep clients informed of billing and payment status.
• Collaborate with internal billing teams and customer success to resolve client cases.
• Troubleshoot issues related to client accounts and collaborate with provider team to use health plan benefits.
• Collaborate with technical teams to identify bugs and improve the client/provider experience.
• Ability to work on a scheduled shift and holidays.

Skills

Attention to detail

Written communication

Tools

Zendesk

Salesforce

JIRA

Job description

Lyra Health, Inc. is seeking a detail-oriented Client Support Specialist to handle billing inquiries, coordinate with provider teams, and troubleshoot issues to ensure clients receive timely support and access to health benefits.

The role emphasizes collaboration, independence, and urgency in day-to-day tasks. The position operates Monday–Friday, 9:30 am–6:00 pm PT, with a base pay of $26/hour for full-time employment in the United States.