Remote Patient Billing & Benefits Specialist

Lyra Health, Inc.; United States; À distance; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Comprehensive healthcare coverage

Lyra for Lyrians coaching and therapy

Equity via RSUs

Paid time off including vacation, sick

3% 401K matching

Monthly tech allowance

Well-being perks and activities

Résumé du poste

Lyra Health, Inc. is seeking a Billing Specialist to guide families through coverage, costs, and payment options as they begin behavioral health care. You will explain benefits and coordinate with clinical teams to ensure a smooth onboarding experience.

The role emphasizes empathy, clear communication, and meticulous documentation while working in a remote, full-time capacity across the United States.

Qualifications

• 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification (pediatric or behavioral health experience preferred).
• Working knowledge of health insurance terminology, benefit structures, and prior authorization processes.
• Experience with Prior Authorization cost-control process.
• Strong verbal and written communication skills.
• Ability to work independently in a remote environment while managing multiple priorities.
• High school diploma or equivalent; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred.
• Full-time resident of the United States.

Responsabilités

• Serve as the primary financial contact for caregivers during onboarding into behavioral health services.
• Review and explain insurance benefit coverage and Lyra Health's estimated costs for care in a clear, compassionate manner.
• Answer initial financial and insurance-related questions, escalating or redirecting to the family's insurance plan for detailed inquiries.
• Provide transparent payment information and outline available payment options.
• Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience.
• Maintain accurate documentation of all caregiver interactions in Lyra Health's systems.
• Uphold HIPAA and privacy compliance standards in all communications.

Connaissances

Healthcare CS

Patient access

Medical billing

Insurance verification

Prior Authorization

Clear communication

Remote work

Healthcare admin

Formation

HS diploma

Healthcare degree preferred

Description du poste

Lyra Health, Inc. is seeking a Billing Specialist to guide families through coverage, costs, and payment options as they begin behavioral health care. You will explain benefits and coordinate with clinical teams to ensure a smooth onboarding experience.

The role emphasizes empathy, clear communication, and meticulous documentation while working in a remote, full-time capacity across the United States.