Remote Billing & Onboarding Specialist

Lyra Health, Inc.; United States; Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Coaching and therapy services

Equity RSUs

Paid time off

Parental leave

401K with matching

Monthly tech allowance

Well-being perks

Job summary

Lyra Health, Inc. is seeking a Billing Specialist to guide caregivers through the financial and insurance aspects when starting care. The role focuses on explaining benefits, estimated costs, and payment options while directing families to their insurers for plan specifics.

The ideal candidate is empathetic, detail-oriented, and capable of translating complex information into clear guidance. Remote work is available, with emphasis on customer service excellence and collaboration with care teams.

Qualifications

• 2+ years in healthcare customer service, patient access, medical billing, or insurance verification; pediatric/behavioral health preferred.
• Knowledge of health insurance terminology, benefit structures, and prior authorization processes.
• Experience with Prior Authorization cost-control processes.
• Strong verbal and written communication skills.
• Ability to work independently in a remote environment while managing multiple priorities.

Responsibilities

• Serve as the primary financial contact for caregivers during onboarding into behavioral health services.
• Review and explain insurance benefit coverage and Lyra Health's estimated costs for care clearly.
• Answer initial financial and insurance questions, escalate to the family’s insurance plan for details.
• Provide transparent payment information and outline options.
• Collaborate with Care Coordination and Clinical teams to ensure a seamless onboarding experience.
• Maintain accurate documentation of caregiver interactions in Lyra Health's systems.
• Uphold HIPAA and privacy compliance standards in all communications.

Skills

Healthcare CS

Insurance terminology

Prior Authorization

Communication

Remote work

Education

High school diploma

Healthcare administration or related degree preferred

Job description

Lyra Health, Inc. is seeking a Billing Specialist to guide caregivers through the financial and insurance aspects when starting care. The role focuses on explaining benefits, estimated costs, and payment options while directing families to their insurers for plan specifics.

The ideal candidate is empathetic, detail-oriented, and capable of translating complex information into clear guidance. Remote work is available, with emphasis on customer service excellence and collaboration with care teams.