Client Support - Bilingual in Vietnamese

Universal Processing LLC; Houston (TX); On-site; USD 35,154 - 39,060; Full time

Job summary

Universal Processing LLC is hiring for a Client Support role based in Plano, TX. This fully onsite position involves processing client applications and directly interacting with clients to support their needs.

Fluency in Vietnamese (reading and writing) is a must, along with strong communication and problem-solving skills. The position offers a monthly salary starting at $3,150 during the probationary period, increasing to $3,500 upon successful completion.

Qualifications

• Must be authorized to work in the US at the time of hire.
• Bilingual proficiency in Vietnamese is required; must be able to read and write.
• Able to actively listen to clients and interact with clients in a friendly and patient manner.

Responsibilities

• Processing client applications for credit card processing services.
• Listening and responding to customers’ needs.
• Keeping records of clients’ interactions and actions taken.

Skills

Bilingual proficiency in Vietnamese

Strong communication skills

Critical thinking

Detail-oriented

Analytical abilities

Proficient with Excel and Word

Job description

This role is intended for Vietnamese fluent speakers, including reading and writing proficiency. Are you ready to go uP?

Compensation

This is a non‑exempt position, with a monthly salary of $3,150 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500.

Role Summary

The Client Support role is a fully onsite position 5 days a week in our Plano, TX office. This position is a critical role that interacts directly with our clients and supports our sales effort.

Responsibilities

• Processing client applications for different credit card processing services, and inputting client information by using company client management system.
• Listening and responding to customers’ concerns and needs; identifying customers’ requirements and providing the appropriate solutions.
• Checking to ensure that appropriate changes were made to resolve clients’ problems.
• Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
• Serving as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.
• Providing technical assistance and support for incoming queries and issues related to terminal hardware.
• Scheduling work to ensure accurate phone coverage, monitoring priority of calls, and shifting escalated calls to assure resolution of problems.
• Assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness.

Qualifications

• Must be authorized to work in the US at the time of hire. We are an E‑Verify employer!
• Bilingual proficiency in Vietnamese is required; must be able to read and write.
• Strong communication skills, critical thinking, detail‑oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner.
• Able to take initiative to solve problems effectively.
• Self‑motivated to learn new systems and installation of products.
• Able to accomplish tasks before deadlines and be detail‑oriented.
• Able to work efficiently as part of a team and as an individual.
• Proficient with Excel and Word.