Client Support - Bilingual in Spanish

Universal Processing LLC; Plano (TX); On-site; USD 35,154 - 39,060; Full time

Benefits offered by this job

Medical, vision, and dental coverage

Generous PTO

401k

On-the-job training

Job summary

Universal Processing LLC is seeking a Client Support professional to join our team in Plano, TX. This fully onsite role involves direct interaction with clients, assisting with application processing, and supporting our sales efforts. Candidates must be fluent in Spanish, possess strong communication skills, and be detail-oriented.

This position offers a starting monthly salary of $3,150 during the probationary period, increasing to $3,500 upon completion. Benefits include medical coverage, generous PTO, and on-the-job training.

Qualifications

• Must be authorized to work in the US at the time of hire.
• Bilingual proficiency in Spanish with reading and writing skills.
• Strong communication skills and critical thinking abilities.

Responsibilities

• Process client applications for credit card processing services.
• Listen to and address customer concerns and needs.
• Maintain records of client interactions and actions taken.
• Provide technical assistance for terminal hardware issues.
• Help plan department goals and suggest efficiency improvements.

Skills

Bilingual proficiency in Spanish

Strong communication skills

Detail-oriented

Proficient with Excel

Proficient with Word

Job description

This role is intended for Spanish fluent speakers, including reading and writing proficiency.

Compensation

This is a non-exempt position, with a monthly salary of $3,150 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500.

Benefits

• On-the-job training to familiarize with industry and role.
• Medical, vision, and dental coverage, generous PTO, 401k.
• Periodic performance review for potential salary increase.

Role Summary

The Client Support role is a fully onsite position 5 days a week in our Plano, TX office. This position is a critical role that interacts directly with our clients and supports our sales effort.

Responsibilities

• Processing client applications for different credit card processing services, and input client information by using the company client management system.
• Listening and responding to customers concerns and needs; identifying customers requirements and providing the appropriate solutions.
• Checking to ensure that appropriate changes were made to resolve clients problems.
• Keeping records of clients interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
• Serving as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.
• Providing technical assistance and support for incoming queries and issues related to terminal hardware.
• Scheduling work to ensure accurate phone coverage, monitoring priority of calls and shifting escalated calls to assure resolution of problems.
• Assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness.

Qualifications

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Spanish is required; must be able to read and write.
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner.
• Able to take initiative to solve problems effectively.
• Self-motivated to learn new systems and the installation of products.
• Able to accomplish tasks before deadlines and be detail-oriented.
• Able to work efficiently as part of a team and as an individual.
• Proficient with Excel and Word.

About Us

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Today, the Company serves 22,000 clients across the nation. Universal Processing is an equal employment opportunity employer.