Bilingual Merchant Consultant

Universal Processing LLC (uP); Arcadia (CA); On-site; USD 50,220 - 55,800; Full time

Benefits offered by this job

One-month paid training

Medical, vision, dental coverage

Generous PTO

401k

Uncapped commissions

Bonuses

Job summary

Universal Processing is seeking a Merchant Consultant who will be the brand ambassador to clients, introducing payment and marketing solutions. The role is sales-driven, goal-oriented, and requires resilient, people-oriented candidates.

You will generate leads, conduct client meetings, and close deals while expanding referrals and partnerships. The ideal candidate will be bilingual (English plus Mandarin-Chinese or Vietnamese or Spanish) and have 2–4 years in sales or customer service.

Qualifications

• Authorized to work in the US at time of hire; E-Verify employer.
• Bilingual English and Mandarin-Chinese or Vietnamese or Spanish; read/write.
• High school diploma required; Bachelor’s degree preferred.
• 2–4 years of sales or customer service experience.
• Merchant Service industry experience is a plus.
• Strong communication, critical thinking, detail-oriented, and analytical abilities.
• Self-motivated; able to work independently and drive results.

Responsibilities

• Generates leads, cold-calls, and prospects potential clients.
• Conducts in-person meetings to determine customer needs and presents payment, merchant financing and marketing solutions.
• Performs pricing analysis by assessing clients’ payment processing statements and proposes accordingly.
• Follows up with potential merchants by reviewing product features, benefits, and terms.
• Closes sales in a timely and effective manner.
• Navigates lead sources; develops and maintains new sources.
• Develops new sales opportunities within existing client base.
• Builds and maintains relationships with referrals and affiliates.
• Creates and develops marketing programs to increase sales.

Skills

Lead generation

Cold calling

Sales

Communication

Self-motivation

Education

High school diploma

Bachelor’s degree in Business/Finance/Communications

Job description

This role is intended for Chinese / Vietnamese / Spanish fluent speakers. Are you ready to go uP?

Company Accolades

• We are named in Top Workplaces NYC for 2021, 2024, and 2026!
• We are one of the winners of USPAACC's Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

Benefits

• You want to work at a minority owned Fintech company that empowers small and medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You are given one month on-the-job paid training
• You get medical, vision, and dental coverage, generous PTO, and 401k
• You earn uncapped commission and generous bonuses

Compensation: This is an exempt position, with a monthly salary of $4,500 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $5,000 per month.

Role Summary: The Merchant Consultant role serves as the first point of contact to our clients. You will be the brand ambassador to our company by introducing the business solutions we provide to the clients. An ideal candidate will be goal-driven, resilient, and people oriented. This is a sales position.

Responsibilities

• Generates leads, cold-calls, and prospects potential clients.
• Conducts in-person meetings to determine customer needs, presents customized payment, merchant financing and marketing solutions.
• Performs pricing analysis by assessing clients’ payment processing statement, and initiates proposals accordingly.
• Follows up with potential merchants by reviewing products and services features, benefits, and terms.
• Closes sales in a timely and effective manner.
• Navigates potential lead sources; develops and maintains new lead sources.
• Develops new sales opportunities within the existing client base.
• Builds and maintains relationships with referrals and affiliates.
• Creates and develops marketing programs to increase sales.

Qualifications

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in English AND Mandarin-Chinese OR Vietnamese OR Spanish is required; must be able to read and write.
• High school degree or equivalent required; Bachelor’s degree in Business, Business Administration, Communications, Finance, or related field is preferred.
• 2-4 years of sales and/or customer service experience required.
• Previous experience in the Merchant Service industry is an asset.
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Strong desire to succeed in a competitive market and self-motivated.
• Able to work independently and driven by results.

About uP

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UPS’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI-owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Lets Go uP, to commemorate its legacy and evolution.

There is an ongoing hiring of multiple positions.

At Lets Go uP, we are an equal employment opportunity employer.