Client Support - Bilingual in Spanish

Universal Processing LLC (uP); Plano (TX); On-site; USD 35,154 - 39,060; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Generous PTO

401(k) plan

Job summary

Universal Processing LLC (uP) is seeking a Client Support professional to work onsite at our Plano, TX office. This role involves processing client applications for credit card services and assisting clients with their concerns. Bilingual proficiency in Spanish is required, along with strong communication skills and the ability to solve problems effectively.

This position offers a monthly salary of $3,150 during the probationary period, increasing to $3,500 upon successful completion. Benefits include medical, dental, vision coverage, and PTO.

Qualifications

• Must be authorized to work in the US at the time of hire.
• Able to take initiative to solve problems effectively.
• Self-motivated to learn new systems and install products.

Responsibilities

• Process client applications for various credit card processing services.
• Listen and respond to customers’ concerns and needs.
• Verify that appropriate changes were made to resolve client problems.
• Keep records of client interactions.

Skills

Bilingual proficiency in Spanish

Strong communication skills

Critical thinking

Detail-oriented

Analytical abilities

Proficient with Excel

Proficient with Word

Job description

Role Summary

The Client Support role is a fully onsite position, 5 days a week, in our Plano, TX office. This position is critical in interacting directly with our clients and supporting our sales effort.

Responsibilities

• Process client applications for various credit card processing services and input client information into the company client management system.
• Listen and respond to customers’ concerns and needs; identify customer requirements and provide appropriate solutions.
• Verify that appropriate changes were made to resolve client problems.
• Keep records of client interactions, recording details of inquiries, complaints, or comments and actions taken.
• Contact clients to respond to inquiries or notify them of new regulations or planned adjustments.
• Serve as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.
• Provide technical assistance and support for incoming queries and issues related to terminal hardware.
• Shed work to ensure accurate phone coverage, monitor call priority, and shift escalated calls to ensure resolution.
• Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.

Qualifications

• Must be authorized to work in the US at the time of hire; we are an E‑Verify employer.
• Bilingual proficiency in Spanish is required; must be able to read and write.
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner.
• Able to take initiative to solve problems effectively.
• Self‑motivated to learn new systems and install products.
• Able to accomplish tasks before deadlines and be detail-oriented.
• Capable of working efficiently as part of a team and as an individual.
• Proficient with Excel and Word.

Compensation

This non‑exempt position offers a monthly salary of $3,150 during the probationary period; upon successful completion of the probationary period, the base rate will increase to $3,500.

Benefits

• Medical, vision, and dental coverage.
• Generous PTO.
• 401(k) plan.

Location

Plano, Texas office (full‑time onsite, Monday‑Friday).

Company

Let’s Go uP is a minority‑owned fintech company that serves over 22,000 small and medium‑sized businesses across the nation.

EEO Statement

Let’s Go uP is an equal employment opportunity employer. To learn more about us, visit https://letsgoup.com.