Client Support Associate

Jackson Hewitt - EAI; Memphis (TN); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full-time and part-time

Flexible schedule

Work Lotto

Healthcare, dental & vision

Teladoc access

Identity theft protection

Discount program

Tax training reimbursement

Referral bonuses

Continuing tax education

Advancement opportunities

Employee referral program

Medical & prescription benefits

401k with company match

Earned Wage Access

Descrizione del lavoro

Jackson Hewitt - EAI in Memphis, TN is seeking a Seasonal Client Support Associate to provide friendly, helpful service to office visitors. You will engage with clients, confirm appointments, follow up with past and potential clients, and distribute marketing materials to keep clients informed and engaged while they wait.

This role emphasizes customer-focused support in a welcoming environment with opportunities for advancement and flexible scheduling options for both full-time and part-time

Competenze

• Excellent communication and customer service mindset.
• Experience in fast-paced retail environment.
• Basic computer skills and ability to troubleshoot.

Mansioni

• Interact with clients and provide welcoming assistance.
• Confirm appointments and follow up with clients.
• Distribute marketing materials to visitors.
• Keep clients engaged during wait times.

Conoscenze

Interpersonal skills

Retail experience

Basic computer skills

Customer service experience

Willingness to learn

Descrizione del lavoro

Benefits

• Earned Wage Acces
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access – access a portion of your earned wages before payday when you need it