Client Support Associate

Jackson Hewitt - CPI; East Windsor (CT); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Earned Wage Access

Signing bonus

Training & development

Flexible Schedule

Full-time and part-time positions

Teladoc

Free tax preparation training

Corporate discount program

Referral bonus opportunities

Healthcare, dental & vision

Free identity theft protection

Job summary

Jackson Hewitt - CPI in East Windsor, CT is seeking a Seasonal Client Support Associate to be the friendly face for clients visiting our offices. You will actively engage with clients, confirm appointments, and support the client journey with essential services and information.

The role welcomes candidates with strong communication skills, a background in fast-paced retail, and a willingness to learn. Flexible scheduling and opportunities for advancement are part of the package.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide friendly service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and answer questions about services.
• Keep clients engaged during wait times to ensure a positive experience.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer proficiency

Customer service experience

Job description

Benefits

• Earned Wage Access
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Signing bonus
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further!

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates