Client Support Associate

Jackson Hewitt - CPI; Manchester (CT); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Earned Wage Access

Performance bonus

Competitive salary

Employee discounts

Flexible schedule

Advancement opportunities

Signing bonus

Training & development

Job summary

Jackson Hewitt - CPI is seeking a Seasonal Client Support Associate to greet clients and provide top-notch service in our offices in Manchester, CT. You will help manage appointments, assist clients, and distribute marketing materials while keeping the client experience smooth and engaging.

The role emphasizes excellent communication, relationship-building with clients, and contributing to a positive atmosphere during busy periods.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide friendly service.
• Confirm appointments with clients.
• Follow up with past and potential clients.
• Distribute marketing materials to customers.
• Keep clients engaged during wait times.

Skills

Interpersonal communication

Customer service

Communication skills

Fast-paced environment

Job description

Benefits

• Earned Wage Access
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Signing bonus
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further!

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates