Client Support Associate

Jackson Hewitt - CPI; Leicester (MA); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Earned Wage Access

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Full-time and part-time positions are?

Resumo da oferta

Jackson Hewitt - CPI in Leicester, MA is seeking a Seasonal Client Support Associate who thrives in a welcoming, customer-service oriented environment. You will be the friendly face for clients visiting our offices and provide essential support.

The role involves confirming appointments, following up with clients, distributing marketing materials, and keeping clients engaged during wait times. The position offers flexible scheduling and opportunities for advancement.

Qualificações

• Excellent communication skills required.
• Experience in fast-paced retail environment preferred.
• Basic computer proficiency and troubleshooting ability.
• Prior customer service or sales experience is a plus but not required.
• Willingness to learn and grow in a customer-focused role.

Responsabilidades

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.

Conhecimentos

Communication skills

Retail experience

Basic computer skills

Customer service experience

Willingness to learn

Descrição da oferta de emprego

Benefits

• Earned Wage Access
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Signing bonus
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further!

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates