Client Support Associate - Music Tech (Hybrid LA)

fuga hoteles; Los Angeles (CA); Hybrid; USD 45,000 - 55,000; Full time

Job summary

FUGA, a Downtown Music company, seeks a hybrid Client Support professional in Los Angeles to be the first contact for clients and DSPs. You will email support via Zendesk, troubleshoot issues, and collaborate with global teams to improve products. A data-driven, detail-oriented attitude and fluency in English are essential.

You will create documentation, test bug fixes, and participate in agile workflows, helping ensure a high-quality client experience across markets.

Qualifications

• Experience in a client-facing role in a music distribution or music tech company.
• A clear passion for music and an affinity with the online music industry.
• Data driven - knows how to analyse data and put this to use to benefit efficiency.
• Customer and detail-oriented.
• Strong communication skills on an international level.
• An analytical approach to problem solving.
• Desire to work in a tech-savvy environment and develop new skills.
• Hard-working, organised and able to prioritise multiple tasks.
• Operates well in a team and is comfortable working with an agile management process.
• Excellent written and verbal communication skills in English.
• Fluency in other languages (Dutch, Spanish, German, etc.) are a big plus

Responsibilities

• First point of contact for our clients and digital service providers
• Provide email support via Zendesk
• Investigate, troubleshoot and solve technical and content-related issues
• Escalate issues where appropriate and communicate effectively with the Client Support and Operations teams in our offices around the world
• Create support documentation, training guides and procedures
• Test software improvements and bug fixes
• Work with our development teams to feedback on internal updates and new features to a wide client base
• Report into the Manager, Client Support

Skills

Client-facing

Music tech

Data-driven

Detail-oriented

Strong communication

Analytical thinking

Tech-savvy

Multitasking

Team player

English proficiency

Multilingual (Dutch/Spanish/German)

Job description

FUGA, a Downtown Music company, seeks a hybrid Client Support professional in Los Angeles to be the first contact for clients and DSPs. You will email support via Zendesk, troubleshoot issues, and collaborate with global teams to improve products. A data-driven, detail-oriented attitude and fluency in English are essential.

You will create documentation, test bug fixes, and participate in agile workflows, helping ensure a high-quality client experience across markets.