Customer Service Associate

Perfect Circuit Audio Inc

Burbank (CA)

On-site

USD 40,000 - 60,000

Part time

14 days+

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Job summary

A music technology company based in Burbank is seeking a knowledgeable customer service associate. The ideal candidate will have experience in modular synthesis and a passion for helping customers understand music technology. Responsibilities include assisting customers via phone and email, providing technical support, and maintaining customer relationships. Candidates should have at least 1 year in modular synthesis and 2 years in customer service or sales, along with experience using various audio equipment.

Qualifications

1+ years of experience with modular synthesis.
2+ years of sales or customer service experience.
Experience using hardware synthesizers and samplers.

Responsibilities

Assist customers over the phone or email.
Develop and maintain customer relationships.
Provide technical support and troubleshooting.

Skills

Modular synthesis

Sales or customer service experience

Hardware synthesizers & samplers

Pro Audio / Recording Gear

DAW software & Plugins

Familiarity with Mac

Familiarity with PC

Job description

We are looking for a knowledgeable full/part-time customer service associate to join our team here in Burbank. The ideal candidate will have a deep understanding of music technology and a passion for imparting that knowledge to customers in an approachable and helpful way.

WHAT YOU’LL BE DOING

Assist customers over the phone or email
Develop and maintain customer relationships
Keep up to date with new product releases and industry news
Provide technical support and troubleshooting for customer inquiries or product issues.
Process product exchanges, returns, and warranty claims.

WHAT TO BRING