Client Support Associate- Call Center Support

Jackson Hewitt - HJI; Salem (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Full-time and part-time positions are/

Flexible Schedule Options

Work Lotto

Low-cost benefits (healthcare, dental,

Teladoc (Unlimited Teladoc sessions)

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement

Employee referral program

Medical & prescription benefits after

401k with Company Match

Earned Wage Access

Job summary

Jackson Hewitt - HJI is seeking a Seasonal Client Support Associate in Salem, Oregon to act as the friendly face and voice for our clients. You will handle outbound and inbound calls, reconnect and engage customers, greet visitors, and support tax preparers with professional service.

The role emphasizes strong communication, a customer-first mindset, and the ability to adapt in a fast-paced retail environment, with opportunities for advancement and flexible scheduling.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Handle outbound calls to reconnect and engage clients.
• Answer inbound calls for tax preparers with prompt, professional responses.
• Greet visitors, confirm appointments, and distribute marketing materials.
• Keep clients engaged during wait times and provide helpful information.

Skills

Interpersonal Skills

Communication Skills

Retail Experience

Computer Proficiency

Troubleshooting

Customer Service

Sales Experience

Job description

Benefits

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and.

Join our team as a Seasonal Client Support Associate and be the friendly face and voice for our clients. This role directly supports our call center. You will take part in outbound calling efforts, contacting previous and potential clients to follow up, reconnect, and keep them engaged. You will also answer inbound calls, including calls for our tax preparers, and make sure every caller gets a prompt, professional response. In the office, you will welcome visitors, confirm appointments, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients’ journey with us!

We welcome you to.

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options - Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access - access a portion of your earned wages before payday when you need it