Client Support Associate

Jackson Hewitt - ACK; Town of Hastings (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Full-time and part-time positions are

Flexible Schedule Options – Work that

Work Lotto (Win money for loggedshits

Low-cost benefits (healthcare, dental

Teladoc (Unlimited Teladoc sessions

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement within

Employee referral program

Medical & Prescription benefit option

401k with Company Match

Earned Wage Access

Job summary

Jackson Hewitt - ACK in Hastings, NY is seeking a Seasonal Client Support Associate to greet clients, confirm appointments, and provide essential support during visits. You will engage with customers, distribute marketing materials, and help keep wait times smooth in a welcoming office environment.

No specific experience required; strong interpersonal skills and a willingness to learn are valued. Training is provided, with opportunities for advancement and access to benefits for eligible staff

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.
• Customer service or sales experience is a plus but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide excellent service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Be the friendly face for office visitors and assist with inquiries.
• Support team with daily tasks to ensure smooth client experiences.

Skills

Interpersonal skills

Communication skills

Customer service experience

Retail experience

Basic computer skills

Troubleshooting ability

Willingness to learn

Job description

Benefits:

• Earned Wage Access
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you to

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access– access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact,