Client Support & Administration Specialist

Domestic Violence Intervention Services, Inc.; Tulsa (OK); On-site; USD 19,000 - 28,000; Full time

Job summary

Domestic Violence Intervention Services, Inc. (DVIS) in Tulsa, OK is seeking a Client Support Representative to provide essential administrative support for TH & RRH staff and clients. The role involves handling calls, mail, records, and referrals from the shelter program.

The position emphasizes equity, confidentiality, and customer service, with responsibilities that include processing forms, assisting with financial documentation, and maintaining up-to-date forms and resources.

Qualifications

• Associate degree or equivalent combination of education and/or experience.
• Three years of general office experience; multi-line phone systems preferred.
• Bilingual in Spanish preferred; strong organizational and communication skills.

Responsibilities

• Process all applicant forms and follow up with applicants.
• Assist clients with submitting necessary documents for financial assistance.
• Assist clients with completing and maintaining Releases of Information.
• Answer incoming calls and greet visitors and clients; route callers appropriately.
• Handle incoming/outgoing mail; arrange shipments and interoffice mail.
• Monitor office supplies and place orders as needed; maintain equipment maintenance requests.
• Manage confidential client files and forms; schedule appointments for program staff.
• Document volunteer and intern hours monthly and track resources such as bus passes.

Skills

Microsoft Office

Database knowledge

Bilingual Spanish

Education

Associate degree

Tools

Microsoft Office Suite

Database programs

Job description

Domestic Violence Intervention Services, Inc. (DVIS) in Tulsa, OK is seeking a Client Support Representative to provide essential administrative support for TH & RRH staff and clients. The role involves handling calls, mail, records, and referrals from the shelter program.

The position emphasizes equity, confidentiality, and customer service, with responsibilities that include processing forms, assisting with financial documentation, and maintaining up-to-date forms and resources.