Support Staff

Latino Community Development Agency; Oklahoma City (OK); On-site; USD 20,664 - 27,552; Part time

Job summary

Latino Community Development Agency in Oklahoma City is looking for part-time Support Staff to provide administrative support to the Treatment Programs team. Responsibilities include managing client records and ensuring data accuracy, accessibility, and confidential handling of information.

The ideal candidate will be proficient in Microsoft Word, possess strong communication skills in both English and Spanish, and meet other job qualifications like having a valid driver’s license. Some evening and weekend hours may be required.

Qualifications

• Proficient in Microsoft Word and general computer skills.
• Bilingual proficiency in English and Spanish (required).
• Valid Oklahoma driver’s license and proof of insurance.

Responsibilities

• Manage client records and ensure quality, accuracy, and security.
• Organize data within clinical databases.
• Monitor and report client outcomes for quality improvement.

Skills

Microsoft Word proficiency

Effective communication in English and Spanish

General computer skills

Education

High School Diploma or GED

Job description

Job Location: OKLAHOMA CITY, OK 73109

Position Summary

The Support Staff is responsible for providing administrative support to the Treatment Programs team, including managing client records and ensuring the quality, accuracy, accessibility, and security of both paper and electronic files. This role supports data tracking, reporting, and communication with clients and community partners.

Essential Job Duties

• Review client records to ensure accuracy, completeness, and timeliness.
• Organize and maintain data within clinical databases and registries.
• Monitor and report client outcomes to support quality improvement efforts.
• Ensure records are completed in a timely and compliant manner, meeting agency, state, and federal guidelines.
• Maintain regular communication with DHS caseworkers, including submitting client progress updates.
• Respond promptly to phone calls, text messages, and emails.
• Receive and process Domestic Violence referrals as they are received.
• Consistently adhere to agency policies and procedures.
• Accurately record and maintain data electronically for reporting and analysis.
• Safeguard client health information and uphold confidentiality and data security standards.
• Oversee and manage the Domestic Violence Pantry/Closet.
• Provide project and administrative support to the Director as needed.
• Local travel may be required.
• Perform other duties as assigned, based on training and experience.

Competency Statements

• Provides responsive, client-focused support.
• Identifies issues and finds solutions.
• Applies logic to make informed choices.
• Works well with others and builds strong relationships.
• Understands and supports agency goals.
• Communicates clearly and professionally.

Position Type and Expected Hours of Work

This is a part-time position, generally scheduled for 20 hours or less per week, Monday through Friday. Some evening and weekend hours may be required. Work hours and shifts are subject to change based on business needs.

Required Minimum Job Qualifications, Experience, Education and Training

• Education: High School Diploma or GED
• Skills: Proficient in Microsoft Word and possess intermediate general computer skills; able to communicate effectively in both verbal and written forms with English and Spanish‑speaking customers.
• Valid Oklahoma driver’s license and proof of current automobile liability insurance, including uninsured motorist coverage.
• Negative TB test within 12 months prior to employment or completed before hire.
• Ability to sit for extended periods, bend, stoop, climb stairs, and lift up to 30 pounds.
• Must submit three professional letters of reference prior to employment.
• Must pass a background check; employment is contingent on satisfactory results.
• Bilingual proficiency in English and Spanish (required).
• Required to complete suicide prevention and trauma‑informed care training within 60 days of hire.
• Must complete a 90‑day probationary period after employment begins.