Client Support & Admin Specialist I

MarketSource, Inc.; Northern (KY); Hybrid; USD 18,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Life & AD&D

Short and long-term disability

HSA & DCFSA

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

MarketSource, Inc. seeks a back-office associate to support internal and external client teams, ensuring accurate order processing and data integrity across systems.

You will work to improve efficiencies and maintain expert knowledge of internal applications. Responsibilities include monitoring sales performance, handling purchase orders, communicating with customers, and preparing reports and materials for the sales team.

Qualifications

• Must be 18 or older and have a High School diploma or GED or equivalent education.
• Positive attitude and strong interpersonal communication skills.
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multi-task.
• Ability to develop mastery of multiple systems, the business and category knowledge.

Responsibilities

• Provide back-office support to internal & external client teams.
• Monitor data and update sales performance using tracking tools and KPI reports.
• Receive and process purchase orders accurately.
• Communicate with customers throughout order process.
• Create sell sheets, presentations, trackers, etc.
• Set up new items, displays, promotions, and price changes.
• Process and fulfill sample orders and manage payments/deductions.
• Update CRM with detailed customer/product data and generate reports.

Skills

Customer service

Time management

Attention to detail

Written communication

Verbal communication

Organizational skills

Systems mastery

Education

High School diploma or GED

Tools

Excel

MS Office

Job description

MarketSource, Inc. seeks a back-office associate to support internal and external client teams, ensuring accurate order processing and data integrity across systems.

You will work to improve efficiencies and maintain expert knowledge of internal applications. Responsibilities include monitoring sales performance, handling purchase orders, communicating with customers, and preparing reports and materials for the sales team.