Client Success Strategist

The 38 Labs Group; New York (NY); Presencial; USD 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Modern office in NY

Career growth opportunities

Data‑driven culture

Resumo da oferta

The 38 Labs Group in New York seeks a data-driven Client Success Strategist to join our Operations team. You will analyze client health, optimize the customer journey, and help our operations scale with our growing client base.

Responsibilities include analyzing customer data for patterns and risks, refining playbooks for the Client Success team, and collaborating with Product to push features that improve client satisfaction.

Qualificações

• Background in Operations, Customer Success, or Strategy Consulting.
• Analytical prowess—comfortable working with data to drive decisions.
• Excellent organizational skills and the ability to manage multiple high-priority projects.
• Based in or willing to work from our New York office.

Responsabilidades

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long‑term alignment.

Descrição da oferta de emprego

We are seeking a data-driven Client Success Strategist to join our Operations team in New York. You will be responsible for analyzing client health, optimizing the customer journey, and ensuring our operations scale alongside our client base.

Your Responsibilities

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long‑term alignment.

Who We Are Looking For

• Background in Operations, Customer Success, or Strategy Consulting.
• Analytical prowess—comfortable working with data to drive decisions.
• Excellent organizational skills and the ability to manage multiple high-priority projects.
• Based in or willing to work from our New York office.

Why Join Us?

• Modern office environment in the heart of the tech scene.
• Fast-track career growth opportunities in operations management.
• A culture that values data, transparency, and results.

We believe in equality of opportunity. To live. To succeed. To grow. To be more than.

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