Client Success Specialist (Promotions & Accounts)

PromoShop Inc.; Los Angeles (CA); Hybrid; USD 30,000 - 43,000; Full time

Job summary

PromoShop Inc. is seeking a Client Account Specialist in a full-time, hybrid role based in Los Angeles, CA.

You will manage day-to-day customer accounts, respond to inquiries, process orders, track shipments, and ensure timely communication throughout the order lifecycle. You will collaborate with sales, creative, and operations teams to support campaigns, resolve issues, and maintain high customer satisfaction.

Qualifications

• Customer service and support experience focused on building long-term client relationships.
• Customer satisfaction skills, including addressing concerns, managing expectations, and ensuring positive outcomes.
• Strong communication skills, written and verbal, for professional interactions.
• Analytical skills to interpret account data, orders, and feedback for improvements.
• Experience in account management or related roles in marketing, merchandising, or agency environments.
• Proficiency with CRM systems, order management tools, and common office software (Excel, Word, email).
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• High attention to detail, reliability, and professional integrity.
• Preferred: Associate or bachelor’s degree in business, marketing, communications, or related field.

Responsibilities

• Follow-up and communication with clientele as well as vendors.
• Sourcing, research and quoting of product.
• Work closely with Account Executive to provide creative promotional solutions to clients.
• Prepare PowerPoint presentations.
• Administrative support to assigned Account Executive.
• Assist clients in AE’s absence.
• Attend vendor presentations and present new ideas to AE.
• Order/return samples as needed.
• Accurate data entry of purchase orders.
• Forward proofs to client or salesperson, obtain approvals, and forward to factory.
• Work with factory and accounting to ensure prepayments.
• Review order acknowledgments against purchase orders and update prices as needed.
• Resolve vendor or order issues and escalate when appropriate.
• Daily communication with internal and external clients regarding order status.

Skills

Customer service

Communication

Analytical skills

CRM systems

Order management tools

Attention to detail

Team collaboration

Education

Associate or bachelor's degree in business or related field

Tools

CRM systems

Order management tools

Excel

Word

Email platforms

Job description

PromoShop Inc. is seeking a Client Account Specialist in a full-time, hybrid role based in Los Angeles, CA.

You will manage day-to-day customer accounts, respond to inquiries, process orders, track shipments, and ensure timely communication throughout the order lifecycle. You will collaborate with sales, creative, and operations teams to support campaigns, resolve issues, and maintain high customer satisfaction.