Client Account Specialist

PromoShop Inc.; Los Angeles (CA); Hybrid; USD 30,000 - 43,000; Full time

Job summary

PromoShop Inc. is seeking a Client Account Specialist in a full-time, hybrid role based in Los Angeles, CA.

You will manage day-to-day customer accounts, respond to inquiries, process orders, track shipments, and ensure timely communication throughout the order lifecycle. You will collaborate with sales, creative, and operations teams to support campaigns, resolve issues, and maintain high customer satisfaction.

Qualifications

• Customer service and support experience focused on building long-term client relationships.
• Customer satisfaction skills, including addressing concerns, managing expectations, and ensuring positive outcomes.
• Strong communication skills, written and verbal, for professional interactions.
• Analytical skills to interpret account data, orders, and feedback for improvements.
• Experience in account management or related roles in marketing, merchandising, or agency environments.
• Proficiency with CRM systems, order management tools, and common office software (Excel, Word, email).
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• High attention to detail, reliability, and professional integrity.
• Preferred: Associate or bachelor’s degree in business, marketing, communications, or related field.

Responsibilities

• Follow-up and communication with clientele as well as vendors.
• Sourcing, research and quoting of product.
• Work closely with Account Executive to provide creative promotional solutions to clients.
• Prepare PowerPoint presentations.
• Administrative support to assigned Account Executive.
• Assist clients in AE’s absence.
• Attend vendor presentations and present new ideas to AE.
• Order/return samples as needed.
• Accurate data entry of purchase orders.
• Forward proofs to client or salesperson, obtain approvals, and forward to factory.
• Work with factory and accounting to ensure prepayments.
• Review order acknowledgments against purchase orders and update prices as needed.
• Resolve vendor or order issues and escalate when appropriate.
• Daily communication with internal and external clients regarding order status.

Skills

Customer service

Communication

Analytical skills

CRM systems

Order management tools

Attention to detail

Team collaboration

Education

Associate or bachelor's degree in business or related field

Tools

CRM systems

Order management tools

Excel

Word

Email platforms

Job description

PromoShop Inc. is a promotional merchandise company that combines marketing expertise with the creative culture of an advertising agency. As a privately held, 100% minority-owned business, PromoShop collaborates with a culturally diverse team to serve globally recognized brands and innovative small businesses. Since 1998, the company has delivered strategic, design-driven promotional campaigns and customer experiences. PromoShop specializes in fresh, on-brand, and on-trend marketing concepts, and will develop unique solutions when existing options do not meet client needs. The company emphasizes thoughtful, impactful branding beyond simply placing a logo on products.

Role Description

The Client Account Specialist is a full-time, hybrid role based in Los Angeles, CA, with flexibility for some work from home. This role manages day-to-day customer accounts, including responding to inquiries, processing orders, tracking shipments, and ensuring accurate and timely communication throughout the order lifecycle. The specialist collaborates with sales, creative, and operations teams to support promotional campaigns, resolve issues, and maintain high levels of customer satisfaction. Daily responsibilities include updating account information, preparing quotes, monitoring project timelines, and following up with customers to confirm details and expectations. The role also involves identifying opportunities to improve service processes, supporting repeat business, and contributing to a positive, service-focused team culture.

Qualifications

• Customer Service and Customer Support skills with a focus on building long-term client relationships.
• Customer Satisfaction skills, including the ability to address concerns, manage expectations, and ensure positive outcomes.
• Strong Communication skills, both written and verbal, for clear, professional interactions with clients and internal teams.
• Analytical Skills to interpret account data, order details, and customer feedback, and to support process improvements.
• Experience in account management, customer-facing roles, or related positions in marketing, merchandising, or agency environments.
• Proficiency with CRM systems, order management tools, and common office software (e.g., Excel, Word, email platforms).
• Ability to prioritize tasks, manage multiple projects concurrently, and meet deadlines in a fast-paced environment.
• High level of attention to detail, reliability, and professional integrity.
• Preferred: Associate or bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.
• Industry experience a plus

Job duties willinclude

• Follow‐up and communication with clientele as well as vendors
• Sourcing and research and quoting ofproduct
• Work closely with Account Executive to provide creative promotional solutions toclients
• Prepare PowerPointpresentations
• Administrative support to assigned Account Executive
• Assistclients in AE’sabsence
• Attend vendor presentations and presentnew ideastoAE
• Order/return samples asneeded
• Accurate data entry of purchase orders
• Forward proofs to client or salesperson, obtainappropriate approvalsand forward to thefactory
• Work with factory and accountingto ensureany necessary prepayments
• Review of order acknowledgments against purchase orders, alerting AE of any price changes, enteringappropriate updatesinSYNCORE
• Order problem resolution with suppliers, with escalation to AEs and/or management staff as appropriate
• Communication with internal clients dailyregardingorder status
• Communication with external clients

Success Metrics

Performance in this role is evaluated using:

• Responds to client and vendor inquiries within 24 hours on business days.
• Maintains a client satisfaction rating of 90%+ via internal feedback surveys.
• Provides complete quotes, product research, and ideation within 1–2 business days of request.
• Delivers error‑free presentation decks and product proposals with <2% revision rate due to internal errors.
• Supports the Account Executive through timely completion of assigned tasks with on‑time delivery ≥ 95%.
• Presents new product ideas or trends at least 2 times per month following vendor presentations.
• Ensures 95% of orders meet client in‑hands dates through proactive timeline management.
• Resolves vendor or order issues within 48 hours or escalates appropriately.
• Maintains 99% accuracy in order entry (pricing, item details, shipping requirements)
• Ensures email KPIs are in alignment with organizational goal of first response in 90 minutes

Compensation Range: $21.50/Hr. - $31.25/Hr.

Other duties

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties, or responsibilities that arerequiredofthe employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.