Client Success Partner: Grow Accounts & Relationships

Ernest; Commerce (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Ernest is seeking a Client Success Specialist in Commerce, CA. You will manage a portfolio of client accounts, serve as the main day-to-day contact alongside the CRM, and ensure client needs are met with proactive solutions.

You will analyze client purchasing patterns, collaborate with internal teams, and drive revenue growth while maintaining exceptional service standards in a fast-paced environment.

Qualifications

• College degree required, or 7+ years of related experience in project management or high-volume sales account management.
• Ability to exercise sound, independent judgment with limited direct supervision.
• Proven relationship-management skills and ability to act as a trusted business partner for clients.
• Excellent verbal and written communication skills with clients and internal teams.
• Strong analytical and organizational skills to manage a portfolio of demands.
• Proficiency with Microsoft Office, including Word and Excel, and SAP.

Responsibilities

• Independently administer and manage an assigned portfolio of client accounts, exercising discretion.
• Serve as the primary decision-maker for day-to-day account matters on behalf of the CRM, including order exceptions, expediting requests, inventory substitutions, pricing adjustments, and credit & return decisions.
• Analyze each client's purchasing patterns and inventory needs, then recommend and implement packaging solutions and account strategies.
• Investigate and resolve client issues, escalations, and service exceptions, determining the appropriate course of action.
• Represent the Client Relationship Manager in their absence, making decisions to ensure continuity of service.
• Evaluate and prioritize competing account demands, allocating time and resources based on impact.
• Identify opportunities to expand product adoption and grow revenue across the portfolio.
• Direct and coordinate cross-functional resolution of order, fulfillment, and service matters.
• Identify and drive improvements to account management practices and workflows.

Skills

Relationship management

Communication

Analytical skills

Organizational skills

Microsoft Office

SAP

Pricing & margins

Team player

Problem solving

Education

Bachelor's degree

Tools

MS Word

MS Excel

SAP

Job description

Ernest is seeking a Client Success Specialist in Commerce, CA. You will manage a portfolio of client accounts, serve as the main day-to-day contact alongside the CRM, and ensure client needs are met with proactive solutions.

You will analyze client purchasing patterns, collaborate with internal teams, and drive revenue growth while maintaining exceptional service standards in a fast-paced environment.