Client Success Specialist (Account Focus)

SmithRx; Los Angeles (CA); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Wellness benefits

401(k) Retirement Savings Program

Paid time off

Paid parental leave

Employee Assistance Program (EAP)

Commuter Benefits

Job summary

SmithRx in Los Angeles is seeking an Account Specialist to support post-sale success for PBM clients. You will work with Account Managers and client leadership to address outstanding items, compile reports, and keep projects on track.

The role requires 2-3 years in PBM or healthcare customer service, strong Excel/Office skills, and the ability to manage multiple priorities and communicate complex data to executives.

Qualifications

• 2-3 years operational or customer service/support experience in the PBM or health care industries.
• Microsoft Office experience: strong with Excel, Word, PowerPoint
• Ability to effectively manage several tasks and competing priorities
• Ability to communicate and articulate complex data, member scenarios effectively
• Prior experience working directly with Director to C suite level executives

Responsibilities

• Act as a designated support resource for assigned Account Managers
• Act as a part of a designated account team for specific key clients
• Responsible for working directly with clients on outstanding client and member items
• Responsible for compiling and presenting outstanding client and member items during internal and external meetings
• Complete reporting and data requirements based on client and team needs
• Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance
• Responsible for completing data audit requests
• Support ad-hoc projects assigned by leaders
• Collaborate with cross-functional internal teams for client issue resolution
• Engage to creatively and appropriately find solutions to client and team needs

Skills

PBM/healthcare experience

Excel

Data interpretation

Cross-functional collaboration

Executive communication

Multi-tasking

Tools

Microsoft Office

Job description

SmithRx in Los Angeles is seeking an Account Specialist to support post-sale success for PBM clients. You will work with Account Managers and client leadership to address outstanding items, compile reports, and keep projects on track.

The role requires 2-3 years in PBM or healthcare customer service, strong Excel/Office skills, and the ability to manage multiple priorities and communicate complex data to executives.