Campaign & Client Success Lead

Publicis Groupe; Los Angeles (CA); Hybrid; USD 61,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Job summary

Influential is seeking an experienced Specialist, Client Management in Los Angeles to learn how we execute campaigns and work with Client and Campaign Management teams to ensure scope, timelines, and processes are met. The ideal candidate has agency account management experience and can handle multiple tasks daily.

You will collaborate with operations and sales to drive success across diverse brands, participate in kickoff calls, and provide actionable solutions to campaign roadblocks while

Qualifications

• 3-5 years of experience in a digital or advertising environment.
• Strong organizational skills with the ability to handle multiple clients and priorities with discretion.
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients.
• Comfortable working in a startup environment, creating organization and processes where none may already exist.
• Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube).
• Up-to-date on the latest trends and innovations in the social realm.
• Bachelor’s degree or equivalent experience.
• A passion for all things social media.

Responsibilities

• Helping to drive the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teams
• Participating in client campaign kick-off calls to outline influencer selection and execution details
• Navigating campaign roadblocks and challenges by providing actionable solutions
• Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations
• Staying on top of the workflow and completion of tasks in our project management platform
• Organizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight
• Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines
• Educating sales and clients on Influential’s core offerings, current industry trends and technologies
• Developing and fostering strong relationships with clients by building rapport that earns the respect of more senior clients through delivery and focus on detail
• Managing the monthly billing reconciliation process with finance
• Mentoring junior team members and sharing learnings across the Account Management discipline

Skills

Account management

Agency experience

Client communication

Project coordination

Reporting and analytics

Budgeting basics

Education

Bachelor’s degree or equivalent experience

Job description

Influential is seeking an experienced Specialist, Client Management in Los Angeles to learn how we execute campaigns and work with Client and Campaign Management teams to ensure scope, timelines, and processes are met. The ideal candidate has agency account management experience and can handle multiple tasks daily.

You will collaborate with operations and sales to drive success across diverse brands, participate in kickoff calls, and provide actionable solutions to campaign roadblocks while