Customer Service Representative

Modagrafics; Wheeling (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Modagrafics in Wheeling, IL is seeking a Customer Service Representative to deliver exceptional support for large-format printing and graphics. You will cultivate client relationships, interpret requirements, communicate timelines, and coordinate nationwide installation teams to ensure orders are fulfilled on schedule.

Requirements include at least 2 years of customer service experience, excellent written and verbal communication, multitasking in a fast-paced environment, and familiarity with

Qualifications

• Minimum 2 years of customer service experience.
• Excellent oral and written communication.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient email and phone communication.
• Familiarity with printing and graphics.
• Bachelor's degree preferred.

Responsibilities

• Cultivate client connections and deliver customized solutions.
• Understand customer requirements and provide timely support.
• Coordinate nationwide installation teams.
• Communicate order timelines and progress to clients.
• Assist sales team to boost satisfaction and sales.
• Engage in client outreach to expand the customer base.

Skills

Customer service

Communication

Multitasking

Email & phone

Printing & graphics familiarity

Education

Bachelor's degree preferred

Job description

Are you passionate about delivering exceptional customer experiences? Modagrafics in Wheeling, IL, is seeking a Customer Service Representative. This role focuses on large-format printing and graphics.

Salary: Competitive range of $50,000 - $55,000, based on experience.

Responsibilities

• Cultivate strong client connections and deliver customized solutions
• Comprehend customer requirements and deliver unparalleled assistance
• Elevate brand image and surpass expectations
• Communicate effectively with clients, ensuring they are informed about order timelines and progress
• Coordinate off-site installation teams with clients located across the country
• Engage in cold-calling activities with both existing clients and potential new clients
• Provide support to the sales team to enhance customer satisfaction and drive sales

Qualifications

• At least 2 years of proven customer service experience required
• Excellent oral and written communication abilities are a must
• Must be adept at multitasking and prioritizing tasks in a fast-paced setting
• Email and phone communication skills
• Familiarity with printing and graphics is essential
• A bachelor's degree is preferred

Compensation

$50,000 - $55,000/year

About Modagrafics

Combine strategic management with advanced production technology, nationwide installation capabilities, and simplified logistics for custom ordering, and you’ve got a very specialized source for fleet and OEM branding: Modagrafics.