Client Success Specialist — Payment Plans

JCR; Flower Mound (TX); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Year-end bonus

Sign-on bonus

23 paid days off

Medical insurance

401(k)

Job summary

JCR in Flower Mound, TX is seeking a Client Services Representative who thrives in high-volume, in-person environments. The role emphasizes clear communication, problem solving, and compassionate client interactions to help individuals understand payment plans and stay on track.

The position is full-time, in-office, with a pay rate of $26.50 per hour plus a year-end bonus potential and a $1,000 sign-on bonus. Benefits include medical, vision, a 401(k), and paid time off.

Qualifications

• Bachelor’s degree required.
• At least 3 years of customer service experience.

Responsibilities

• Communicate with clients regarding court-ordered payment plans and account obligations.
• Explain payment requirements, account status, deadlines, and next steps.
• Help clients identify solutions when they are experiencing difficulty meeting their obligations.
• Document client interactions and account activity thoroughly.
• Maintain confidentiality and professionalism when handling sensitive information.

Education

Bachelor’s degree

Job description

JCR in Flower Mound, TX is seeking a Client Services Representative who thrives in high-volume, in-person environments. The role emphasizes clear communication, problem solving, and compassionate client interactions to help individuals understand payment plans and stay on track.

The position is full-time, in-office, with a pay rate of $26.50 per hour plus a year-end bonus potential and a $1,000 sign-on bonus. Benefits include medical, vision, a 401(k), and paid time off.