Client Services Representative

JCR; Flower Mound (TX); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Year-end bonus

Sign-on bonus

23 paid days off

Medical insurance

401(k)

Job summary

JCR in Flower Mound, TX is seeking a Client Services Representative who thrives in high-volume, in-person environments. The role emphasizes clear communication, problem solving, and compassionate client interactions to help individuals understand payment plans and stay on track.

The position is full-time, in-office, with a pay rate of $26.50 per hour plus a year-end bonus potential and a $1,000 sign-on bonus. Benefits include medical, vision, a 401(k), and paid time off.

Qualifications

• Bachelor’s degree required.
• At least 3 years of customer service experience.

Responsibilities

• Communicate with clients regarding court-ordered payment plans and account obligations.
• Explain payment requirements, account status, deadlines, and next steps.
• Help clients identify solutions when they are experiencing difficulty meeting their obligations.
• Document client interactions and account activity thoroughly.
• Maintain confidentiality and professionalism when handling sensitive information.

Education

Bachelor’s degree

Job description

Client Services Representative

Location: Flower Mound, TX 75028
Company: JCR
Schedule: Full-Time | In-Person
Pay: $26.50 per hour

Make an Impact Every Day

Are you a strong communicator who can stay calm under pressure, solve problems quickly, and help people navigate difficult situations?

JCR is looking for a Client Services Representative to join our team in Flower Mound. This role is ideal for someone who takes ownership of their work, communicates with confidence and compassion, and understands how to balance excellent service with accountability.

Our Client Services team works directly with individuals managing court-ordered payment obligations. You will help clients understand their payment plans, resolve account concerns, stay on track, and understand the next steps available to them.

This is more than a traditional customer service role. Your ability to communicate clearly, solve problems, and handle difficult conversations can have a meaningful impact on the people we serve.

What You’ll Do

• Communicate with clients regarding court-ordered payment plans and account obligations
• Clearly explain payment requirements, account status, deadlines, and next steps
• Help clients identify solutions when they are experiencing difficulty meeting their obligations
• Manage a high volume of client accounts with accuracy and attention to detail
• Document client interactions and account activity thoroughly
• Respond to questions and concerns professionally, even during emotionally charged conversations
• Identify account issues and take proactive steps toward resolution
• Follow established procedures while exercising sound judgment
• Work closely with leadership and other departments to ensure accurate, consistent client service
• Help identify opportunities to improve processes, communication, and client experience
• Maintain confidentiality and professionalism when handling sensitive information
• Balance empathy for the client with responsibility for helping accounts remain compliant

What We’re Looking For

You may be a strong fit if you:

• Have at least 3 years of customer service experience
• Are confident speaking with people by phone and handling challenging conversations
• Communicate clearly, professionally, and respectfully
• Stay calm and solutions-focused when someone is frustrated or upset
• Take ownership rather than waiting for someone else to solve a problem
• Are highly organized and able to manage multiple priorities
• Pay close attention to details and follow through on commitments
• Work with urgency without sacrificing accuracy
• Are comfortable being held accountable for performance and results
• Enjoy identifying problems and improving the way work gets done
• Are dependable, professional, and team-oriented

Bachelor’s degree required.

The Person Who Will Thrive Here

The right person is compassionate but confident.

You understand that great client service does not mean simply telling people what they want to hear. It means listening, explaining things clearly, finding appropriate solutions, and helping people move forward.

You are comfortable having hard conversations while still treating every person with dignity and respect.

You also enjoy working in an environment where expectations are high, people move quickly, and employees are trusted to take ownership of their work.

Why JCR?

At JCR, we believe great organizations are built by people who care about both people and results.

Our culture values:

• Ownership
• Excellence
• Servant leadership
• Accountability
• Continuous improvement
• Professional growth
• Meaningful work

We want employees to understand why their work matters, have the opportunity to grow, and know their contribution makes a difference.

Compensation & Benefits

• $26.50 per hour
• Full-time employment
• Year-end performance bonus potential
• $1,000 sign-on bonus
• 23 paid days off during your first 1–2 years, including:
  • 10 vacation days
  • 13 paid holidays
• Comprehensive medical insurance
• Vision insurance
• 401(k) retirement plan
• Company-supported philanthropic opportunities
• Professional development and growth opportunities

Work Environment

This position is full-time and in-person at our Flower Mound, Texas office.

JCR maintains a professional, smoke-free workplace.