Client Success Specialist II (Hybrid/Remote)

EMS Medical Billing Associates LLC; Fort Worth (TX); Hybrid; USD 34,440 - 41,328; Full time

Benefits offered by this job

Discretionary bonus plan

Comprehensive benefit package

Retirement plan

Health coverage

Paid time off

Job summary

EMS Medical Billing Associates LLC in Fort Worth, Texas, is seeking a Client Success Representative II to enhance client retention and drive account performance. This role involves managing client inquiries, providing guidance, and documenting requests accurately.

The ideal candidate will have an associate’s degree and experience in healthcare or billing. Strong client service skills and proficiency in Microsoft Office are required. This position offers a hybrid work environment and competitive hourly pay.

Qualifications

• Experience in healthcare billing or a third-party environment is required.
• Strong understanding of HIPAA requirements is necessary.
• Ability to adapt to changes in work environment and job responsibilities.

Responsibilities

• Provide guidance and support on client accounts.
• Manage client inquiries and ensure timely communication.
• Identify trends in client interactions to improve service delivery.

Skills

Client service skills

Communication

Time management

Organizational skills

Attention to detail

Data entry skills

Education

Associate’s degree in Business Administration or related field

High school diploma with comparable work experience

Tools

Microsoft Office programs

Microsoft Excel

Job description

EMS Medical Billing Associates LLC in Fort Worth, Texas, is seeking a Client Success Representative II to enhance client retention and drive account performance. This role involves managing client inquiries, providing guidance, and documenting requests accurately.

The ideal candidate will have an associate’s degree and experience in healthcare or billing. Strong client service skills and proficiency in Microsoft Office are required. This position offers a hybrid work environment and competitive hourly pay.