Client Success Specialist HVAC Dispatch and Support

R & R Heating and Air Conditioning Inc; Spokane (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

R&R Heating & Air Conditioning is seeking a Client Success Representative in Spokane, WA to support our dispatch team and technicians with exceptional customer service. You will handle inquiries, gather data, and schedule services while maintaining accurate CRM entries.

You will collaborate with dispatch and field staff to ensure smooth operations and timely job completion, with a culture that values community, growth, and a supportive work environment.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication skills (both with customers and internal teams).
• High attention to detail and accuracy.
• Strong multitasking skills with the ability to stay focused and positive throughout challenging shifts.
• Proficient with complex software interfaces.

Responsibilities

• Answer inbound calls promptly and professionally.
• Book service appointments by converting inquiries into scheduled jobs.
• Gather customer data including contact details and service needs.
• Input accurate information into company software or CRM systems.
• Respond to inquiries regarding services, pricing, and scheduling availability.
• Route urgent calls to dispatchers or appropriate team members.
• Accurately document and update all job information in ServiceTitan.
• Support dispatch and field teams to ensure smooth workflow and job completion.

Skills

Organizational skills

Communication

Attention to detail

Multitasking

Software proficiency

Tools

ServiceTitan

CRM systems

Job description

R&R Heating & Air Conditioning is seeking a Client Success Representative in Spokane, WA to support our dispatch team and technicians with exceptional customer service. You will handle inquiries, gather data, and schedule services while maintaining accurate CRM entries.

You will collaborate with dispatch and field staff to ensure smooth operations and timely job completion, with a culture that values community, growth, and a supportive work environment.