HVAC Dispatch & Customer Success Lead

Mettler-Toledo International, Inc; Bozeman (MT); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health Plan

Dental Plan

401K Plan

Paid Time Off

Job summary

Comfort Systems of Montana is seeking a Customer Service Representative to lead in delivering exceptional HVAC service. This role is essential for managing customer inquiries, scheduling service technicians, and fostering a positive customer experience.

The ideal candidate will have 5 years of customer service experience and advanced computer skills. We offer competitive pay, health benefits, and a supportive culture that emphasizes growth and teamwork.

Qualifications

• 5 years of related experience in customer service, preferred.
• Advanced computer skills required.
• Proficient knowledge of software technologies.

Responsibilities

• Serve as the primary contact for customer inquiries.
• Manage scheduling and dispatching of service technicians.
• Ensure customer satisfaction and manage feedback.

Skills

Customer service skills

Attention to detail

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Tools

ServiceTitan

Office 365

Windows OS

Job description

Comfort Systems of Montana is seeking a Customer Service Representative to lead in delivering exceptional HVAC service. This role is essential for managing customer inquiries, scheduling service technicians, and fostering a positive customer experience.

The ideal candidate will have 5 years of customer service experience and advanced computer skills. We offer competitive pay, health benefits, and a supportive culture that emphasizes growth and teamwork.