Senior Client Relations Manager - Hospitality

Placements24; Willows (CA); On-site; USD 25,000 - 40,000; Full time

Job summary

Placements24 is seeking an experienced Customer Relationship Manager to lead client relations for a premier hospitality services provider in Welkom, Free State. You will cultivate long-term relationships, understand client needs, and drive satisfaction through personalized engagement strategies.

The ideal candidate has a minimum of 5 years in CRM, a bachelor’s degree in a related field, and a strategic mindset to identify growth opportunities while upholding exceptional service standards.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer relationship management.

Responsibilities

• Develop and implement strategies to build and maintain strong relationships with key clients.
• Serve as the primary point of contact for high-value clients, addressing their needs and concerns promptly.
• Proactively identify opportunities to enhance client satisfaction and loyalty.
• Manage client expectations and ensure service delivery meets or exceeds agreed-upon standards.
• Organize and host exclusive client events and engagements.
• Monitor client feedback and satisfaction levels, implementing improvements as needed.
• Collaborate with internal teams to ensure a seamless and positive client experience across all touchpoints.
• Analyze client data to identify trends and opportunities for growth.
• Resolve escalated client issues with tact and efficiency.

Skills

Relationship management

Client liaison

Strategic thinking

Education

Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field

Job description

Placements24 is seeking an experienced Customer Relationship Manager to lead client relations for a premier hospitality services provider in Welkom, Free State. You will cultivate long-term relationships, understand client needs, and drive satisfaction through personalized engagement strategies.

The ideal candidate has a minimum of 5 years in CRM, a bachelor’s degree in a related field, and a strategic mindset to identify growth opportunities while upholding exceptional service standards.