Client Support Representative

Placements24; Willows (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Placements24 is seeking a Client Support Representative for our client, a well-established financial services institution. The role requires presence in Welkom, Free State, and involves handling a variety of customer inquiries, resolving issues, and ensuring a positive experience with products and services.

You will interact with customers via phone, email, and in person, provide accurate information on accounts and policies, and collaborate with colleagues to maintain high standards of service

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person regarding financial products and services.
• Provide accurate information about accounts, transactions, and company policies.
• Assist customers with inquiries and issues to ensure a positive experience.

Job description

About the Role

Our client, a well-established financial services institution, is seeking a diligent and customer-focused Client Support Representative to join their team in Welkom, Free State. This role is integral to maintaining high standards of customer service and providing efficient support to their valued clientele. You will be responsible for handling a variety of customer inquiries, resolving issues, and ensuring a positive experience with the company's products and services. This is an excellent opportunity for an individual with strong communication skills and a passion for client relations to grow within a reputable organization. The position requires presence in the office, allowing for direct collaboration with colleagues and access to on-site resources. We are committed to fostering a professional and supportive work environment where dedication and service excellence are recognized and rewarded. The ideal candidate will be empathetic, detail-oriented, and committed to upholding the company's reputation for outstanding service.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person regarding financial products and services.


• Provide accurate information about accounts, transactions, and company policies.


• Assist customers with