Enterprise Customer Success Manager — Growth & Retention

Planisware; Denver (CO); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid holidays

Maternity leave (up to 4 months)

Paternity leave

Health insurance

401(k) plan

Company trip

Job summary

Planisware is seeking a Customer Success Manager to build strong relationships with enterprise clients and maximize value from our software solutions. The role is based in Denver, CO with a hybrid policy: four days in office, Friday remote.

You will guide client success, drive adoption, and identify expansion opportunities. Ideal candidates have 3+ years in enterprise SaaS Customer Success or Account Management, a bachelor’s degree, and a proven track record of growing key accounts.

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field.
• 3+ years of experience in a Customer Success Manager, Account Manager, or similar role, preferably in an Enterprise SaaS environment.
• Proven track record of managing and growing enterprise-level accounts.

Responsibilities

• Relationship Management: Build and maintain strong, long-lasting relationships with enterprise clients by understanding their business goals and providing strategic guidance.
• Churn Protection: act as a trusted agent of change to support our clients in achieving the right level of user adoption and protect from churn risks.
• Customer Trusted Advisor: Develop trusted advisor relationships with key stakeholders and executives to align Planisware roadmap with customer needs.
• Expansion & Revenue Growth: identify opportunities for account growth and guide internal teams to deliver value and drive recurring revenue.
• Contract Management: Manage all contract negotiations for professional services, master service agreements, subscriptions, amendments and renewals.

Skills

Relationship management

Churn risk management

Communication

SaaS knowledge

Analytical skills

Education

Bachelor's degree

Tools

Salesforce

Planisware tools

Microsoft Office

Job description

Planisware is seeking a Customer Success Manager to build strong relationships with enterprise clients and maximize value from our software solutions. The role is based in Denver, CO with a hybrid policy: four days in office, Friday remote.

You will guide client success, drive adoption, and identify expansion opportunities. Ideal candidates have 3+ years in enterprise SaaS Customer Success or Account Management, a bachelor’s degree, and a proven track record of growing key accounts.