Support Team Lead - Elevate Client Experiences

Nimbello; Charlotte (NC); On-site; USD 75,000 - 100,000; Full time

Job summary

Nimbello is seeking a Team Lead - Support in Charlotte, NC to oversee a team of support specialists. In this role, you will ensure outstanding client experiences by managing case resolutions and providing ongoing coaching to your team. Applicants should have a strong technical background, a Bachelor's degree, and significant experience in a support services environment. This position offers the opportunity to impact client satisfaction and overall business success in a dynamic setting.

Qualifications

• 5 years of professional experience preferred.
• 3+ years in a top tier support services team preferred.
• Strong technical background, understanding coding is a plus.
• Process and problem-solving mindset.
• Superior resource, planning, and time management skills.

Responsibilities

• Manage a team of support analysts to deliver outstanding resolution experiences.
• Create reporting against key performance indicators to monitor performance.
• Document workflows and case resolutions in the systems of record.
• Communicate with clients and internal teams to resolve challenges.

Skills

Customer focus

Manages complexity

Strategic mindset

Action-oriented

Drives results

Builds effective teams

Situational adaptability

Education

Bachelor's degree

Tools

JIRA

Job description

Nimbello is seeking a Team Lead - Support in Charlotte, NC to oversee a team of support specialists. In this role, you will ensure outstanding client experiences by managing case resolutions and providing ongoing coaching to your team. Applicants should have a strong technical background, a Bachelor's degree, and significant experience in a support services environment. This position offers the opportunity to impact client satisfaction and overall business success in a dynamic setting.