Remote Hospitality Concierge & Guest Support

Placements24; Windsor Park (TN); Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based bonuses

Health and wellness benefits

Paid time off

Opportunities for professional growth

Job summary

Placements24 is seeking a Remote Hospitality Customer Support Agent to assist guests from home, handling inquiries, bookings, and issues across phone, email, and chat, supporting operations tied to East London.

The role requires hospitality experience, strong English communication, and comfort with remote work and digital tools; offers competitive salary, bonuses, flexible schedule, health benefits, PTO, and growth opportunities.

Qualifications

• Experience in customer support, preferably in the hospitality or travel industry.
• Excellent verbal and written English communication skills.
• Proficient with customer support software and online tools.
• Strong problem-solving with a patient, customer-focused attitude.
• Able to work remotely with a reliable internet connection.

Responsibilities

• Handle guest inquiries via phone, email, and chat professionally.
• Assist guests with bookings: modifications, cancellations, information.
• Troubleshoot and resolve guest issues for a positive outcome.
• Maintain accurate records of interactions and transactions.
• Collaborate with internal teams to resolve complex issues and ensure satisfaction.

Skills

Customer support

Hospitality

English proficiency

Remote work independently

Problem solving

Job description

Placements24 is seeking a Remote Hospitality Customer Support Agent to assist guests from home, handling inquiries, bookings, and issues across phone, email, and chat, supporting operations tied to East London.

The role requires hospitality experience, strong English communication, and comfort with remote work and digital tools; offers competitive salary, bonuses, flexible schedule, health benefits, PTO, and growth opportunities.