Client Success Specialist, Digital Strategy & Success

Outfront Media; Los Angeles (CA); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision benefits

401(k) Plan with an Employer Match

Paid Time Off

Educational Assistance

Job summary

Outfront Media in Los Angeles seeks a Client Success Specialist to ensure digital campaign success through effective collaboration with various teams. The role involves executing campaigns, providing performance reports, and maintaining strong client communication.

The ideal candidate holds a Bachelor's Degree and has experience in digital advertising. Strong organizational and analytical skills are vital to manage multiple campaigns effectively while ensuring excellent client service.

Qualifications

• Bachelor’s Degree required.
• Experience in client success, account management, or sales support in digital advertising.
• Strong communication skills necessary to present updates effectively.

Responsibilities

• Own day-to-day campaign execution for digital campaigns.
• Partner with Ad Operations for accurate campaign launches.
• Provide performance updates and reports to stakeholders.

Skills

Client success experience

Digital campaign management

Communication skills

Analytical skills

Organizational skills

Problem-solving skills

Education

Bachelor’s Degree

Job description

What We Offer

• Medical
• Dental
• Vision (including same and opposite-sex domestic partners)
• HSA and FSA plans
• Family Benefits
• Pet Benefits
• 401(k) Plan with an Employer Match
• Paid Time Off
• Commuter Benefits
• Educational Assistance

Job Summary

The Client Success Specialist owns day-to-day campaign success for digital campaigns in close partnership with Digital Strategy Leadership, Account Executives, Ad Operations, and Clients. This role translates campaign strategy and requirements into executable plans, builds proposals and impression goals, supports accurate launches, monitors pacing and delivery, and communicates performance throughout the campaign lifecycle. The specialist serves as a trusted post‑sale execution partner who helps ensure operational excellence, proactive communication, strong client confidence, and readiness for renewal.

Key Responsibilities

• Own day-to-day campaign execution for assigned digital campaigns in partnership with Account Executives, Digital Strategy Leadership and Ad Operations.
• Build proposals and impression goals once campaign requirements are received and clarified.
• Validate campaign goals, delivery expectations, targeting parameters, timing, and budget inputs prior to launch.
• Partner with Ad Operations to ensure campaigns launch accurately, on time, and in accordance with operational standards.
• Monitor campaign pacing, delivery, and overall campaign health; identify risks early and elevate as needed.
• Provide weekly, end-of-campaign, and ad hoc reporting to internal stakeholders and clients.
• Communicate campaign performance proactively, including delivery status, optimization opportunities, and key insights.
• Lead post‑campaign recaps that highlight results, learnings, and renewal opportunities.
• Translate campaign outcomes into actionable recommendations that support retention and future revenue growth.
• Serve as the communication bridge across Sales, Digital Strategy, and Ad Operations to resolve issues quickly and keep execution on track.
• Maintain strong turnaround times and adherence to campaign execution standards, processes, and SLAs.
• Represent campaign execution details confidently in client‑facing conversations and contribute to a high‑quality customer experience.

Qualifications

• Bachelor’s Degree.
• Direct experience in previous client success, account management or sales support role across digital advertising.
• Strong understanding of digital campaign setup, delivery monitoring, reporting, and post‑sale execution.
• Ability to manage multiple campaigns and deadlines in a fast‑paced environment.
• Strong written and verbal communication skills, with the ability to present performance updates clearly and professionally.
• Strong organizational, analytical, and problem‑solving skills with high attention to detail.
• Ability to work cross‑functionally with Sales, Digital Strategy, Ad Operations, and other internal teams.
• Experience with digital campaigns, pacing, optimization, and reporting strongly preferred.

Compensation

The salary range for this role is $71,000–$75,000 per year. Compensation is determined during our interview process based on experience and skills relative to internal peers and market benchmarks for the scope and responsibilities of the position. The foregoing compensation information is a good‑faith assessment associated with this position only and is provided pursuant to the California Salary Transparency Law.

Equal Opportunity Employer

OUTFRONT Media is an Equal Opportunity Employer. All applicants shall receive equal consideration without regard to race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status or disability. Please refer to the OUTFRONT Media affirmative action policy statement.