Client Success Manager

Acbj; Charlotte (NC); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Paid Parental Leave

401K with Employer Match

Flexible Spending Accounts

Employee Assistance Program

Scholarship Programs

Commuter Benefits

Lifestyle Programs

Medical infertility services

Corporate discounts

Recognition/Service Awards

Job summary

ACBJ is seeking an Account Manager to support digital sales efforts and execute campaigns with accuracy. You will deliver clear reporting to stakeholders, nurture client relationships, and help drive ROI across campaigns in a fast-paced team environment.

The role requires strong communication, problem-solving skills, and the ability to work independently or with colleagues. Competitive benefits and a comprehensive time-off policy are provided.

Qualifications

• Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner.
• Strong decision-making, problem solving and conceptual thinking abilities.
• Meticulous attention to detail and excellent follow through.
• Exceptional character with a high degree of integrity and business ethics.
• Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively.
• Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management.

Responsibilities

• Maintain day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies.
• Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls).
• Execute campaigns accurately and efficiently.
• Track and offer insights and analysis of performance metrics for products/campaigns.
• Optimize campaigns and products to ensure delivery and maximize ROI.
• Steward pilot programs with various markets related to new product rollouts or enhancements.
• Be the Key Holder for Sales Hub updates for the Client Success Team.
• Conduct weekly team checks as assigned.

Skills

Customer service

Communication

Time management

Team collaboration

Problem solving

Attention to detail

Integrity

Fast learner

Digital media interest

Independent worker

Tools

CRM systems

Job description

Charlotte, North Carolina, United States

Job Overview

Supports digital sales efforts while executing campaigns accurately and efficiently. Delivers exceptional communication and reporting to all stakeholders. Candidates should have a genuine interest in digital media, possess analytical skill and relate well with a team. Successful account managers should be proactive, resourceful, engaging and hard working.

Job Responsibilities

• Responsible for day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies
• Maintain an excellent rapport with account executives, Sales Development Directors, and clients/agencies.
• Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls)
• Execute campaigns accurately and efficiently
• Responsible for tracking and offering insights and analysis of performance metric for our products/campaigns
• Optimize campaigns and products to ensure delivery, achieve business goals while maximizing ROI
• Steward any pilot programs with various markets related to new product rollouts or enhancements.
• Key Holder for any Sales Hub updates needed to be made on behalf of the Client Success Team
• Weekly team checks as assigned.
• Other duties assigned

Skills & Experience

• Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner
• Strong decision-making, problem solving and conceptual thinking abilities
• Meticulous attention to detail and excellent follow through
• Exceptional character with a high degree of integrity and business ethics
• Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively
• Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management
• Ability to learn quickly in a fast-paced environment.
• Ability to work with diverse personality types to meet time sensitive deadlines
• An interest in new digital media technologies and a desire to always be learning something new
• Ability to work independently and in a team environment
• Must be flexible and open to new ideas and methods
• Strong work ethic

Additional Job Information

The well-being of our employees is paramount. For that reason, ACBJ offers a variety of rich and competitive benefits including bundled health, dental and vision plans designed to meet our employees' needs. We also provide programs to support mental health and wellness and a generous time-off policy in support of taking the time needed to recharge.

• Paid Parental Leave
• 401K Plan with Employer Match
• Flexible Spending Accounts
• Employee Assistance Program
• Multiple Employee Dependent Scholarship Programs
• Commuter Flexible Spending
• Lifestyle Programs (Including incentives for healthy habits)
• Medical Infertility Services
• Corporate discount programs
• Employee Recognition/Service Awards
• And so much more!

(Benefits coverage indicated above may be based on employee participation in benefit programs and eligibility)

Salary Range

$55k-$59K

Compliance Statement

This Company is an Equal Opportunity Employer. The Company considers applicants for all positions without regard to race, color, religion, national origin, gender, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable city, state or federal law.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.