Client Success Specialist

Market Value Southwest; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive training

Hands-on client communication

Professional development opportunities

Collaborative and team-oriented work

Exposure to multiple areas of client &

Growth opportunities

Relationship-management skills

Job summary

Market Value Southwest in Miami, FL is seeking a Client Services professional to support day-to-day client communication and help deliver a responsive, professional experience.

You will work directly with clients to understand their needs, coordinate requests, and ensure appropriate follow-up, while collaborating with internal teams to move requests forward. The ideal candidate is dependable, personable, and able to manage multiple tasks with strong organization and communication skills.

Qualifications

• Bachelor's degree or 1–2 years relevant professional experience.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building abilities.
• Strong organization and attention to detail.
• Comfortable communicating directly with clients.
• Strong listening and problem-solving skills.
• Ability to manage multiple requests and priorities.
• Dependable with consistent follow-through.
• Ability to work independently and collaboratively.
• Comfortable learning new services, processes, and systems.
• Previous experience in client services, customer service, account support, hospitality, customer success, or another client-facing environment is preferred.

Responsibilities

• Serve as a point of contact for routine client questions and requests.
• Communicate with clients regarding services, programs, updates, and current initiatives.
• Learn about client needs and provide relevant information and resources.
• Coordinate client requests with appropriate internal team members.
• Follow up on outstanding questions, requests, and action items.
• Help address routine client concerns and identify appropriate next steps.
• Maintain accurate records of client communications and activities.
• Prepare and organize client materials, updates, and service information.
• Develop a strong understanding of company services, processes, and available resources.
• Maintain professional and consistent communication throughout the client experience.
• Gather client feedback and share relevant information with internal teams.
• Assist with client meetings, programs, and ongoing initiatives.
• Monitor open items and help ensure timely follow-through.
• Collaborate with other departments to support client needs.
• Identify recurring questions and opportunities to improve the client experience.
• Support additional client-focused projects and activities as needed

Skills

Communication

Interpersonal skills

Organization

Client communication

Multitasking

Problem-solving

Teamwork

Learning agility

Education

Bachelor's degree

Job description

Market Value Southwest in Miami, FL is seeking a Client Services professional to support day-to-day client communication and help deliver a responsive, professional experience.

You will work directly with clients to understand their needs, coordinate requests, and ensure appropriate follow-up, while collaborating with internal teams to move requests forward. The ideal candidate is dependable, personable, and able to manage multiple tasks with strong organization and communication skills.