Client Success Advocate

Market Value Southwest; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Market Value Southwest in Atlanta, GA, is seeking a Client Relations Specialist to develop and maintain strong, professional relationships with diverse clients. You will manage ongoing communication, gather feedback, and ensure a consistent experience throughout the relationship.

This role requires you to be personable, organized, and confident in coordinating with internal teams to address client needs. A bachelor's degree or 1–2 years of relevant experience, plus strong writing and listening

Qualifications

• Bachelor's degree or 1-2 years of relevant professional experience.
• Strong written and verbal communication skills.
• Excellent interpersonal and relationship-building abilities.
• Professional and confident when communicating directly with clients.
• Strong listening and problem-solving skills.
• Excellent organizational and follow-up abilities.
• Ability to manage multiple client relationships and priorities.

Responsibilities

• Develop and maintain positive, professional relationships with clients.
• Serve as a consistent point of contact for ongoing client communication.
• Learn about individual client needs, priorities, and expectations.
• Provide clients with relevant information regarding services, programs, and company initiatives.
• Conduct regular follow-up to maintain communication and address outstanding needs.
• Monitor client satisfaction and identify areas where additional support may be beneficial.
• Gather client feedback and communicate relevant insights to internal teams.
• Address routine questions and coordinate with appropriate departments when additional assistance is needed.
• Maintain accurate records of client communications, feedback, and relationship activity.
• Prepare client updates, materials, and other relevant information.
• Collaborate with internal teams to help provide a consistent client experience.
• Maintain current knowledge of company services, processes, and initiatives.
• Identify recurring client needs and opportunities to improve communication.
• Support client retention and relationship-building initiatives.
• Participate in client meetings, programs, and special projects as needed.

Skills

Excellent communication

Interpersonal skills

Relationship-building

Organizational skills

Problem-solving

Written communication

Attention to detail

Education

Bachelor's degree or 1-2 years of relevant experience

Job description

Market Value Southwest in Atlanta, GA, is seeking a Client Relations Specialist to develop and maintain strong, professional relationships with diverse clients. You will manage ongoing communication, gather feedback, and ensure a consistent experience throughout the relationship.

This role requires you to be personable, organized, and confident in coordinating with internal teams to address client needs. A bachelor's degree or 1–2 years of relevant experience, plus strong writing and listening