Client Success & Solutions Specialist

Archway; Trenton (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

Archway in Trenton, NJ seeks a client services professional to manage day-to-day client requirements and ensure quality execution for end customers.

The role emphasizes relationship building with senior client contacts, consultative recommendations, onboarding support, and cross-functional coordination with internal teams. Strong MS Office proficiency and business acumen are essential.

Qualifications

• Bachelor’s degree in business administration or equivalent work experience.
• Proficient in MS Office suite and able to learn new systems.
• Ability to develop and deepen relationships with senior level client contacts.
• Proven business acumen, judgment, and decision-making skills.

Responsibilities

• Execute defined tasks to meet client service obligations and program specifications sold to the client.
• Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by coordinating with Archway cross-functional departments.
• Execute and support defined tasks for onboarding as defined in client requirements.
• Identify new opportunities with clients and communicate with Client Services Manager to drive revenue growth.
• Identify client health risks and coordinate with other departments to provide solutions.
• Proactively identify and report monthly financial variances as they occur.
• Quality check invoices to ensure all services are accounted for.
• All other duties as assigned.

Skills

MS Office

Education

Bachelor's degree in Business Administration

Job description

Archway in Trenton, NJ seeks a client services professional to manage day-to-day client requirements and ensure quality execution for end customers.

The role emphasizes relationship building with senior client contacts, consultative recommendations, onboarding support, and cross-functional coordination with internal teams. Strong MS Office proficiency and business acumen are essential.