Client Success & Operations Liaison

ARCH; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

ARCH Medical Solutions in Philadelphia is looking for a Client Operations Specialist dedicated to exceptional customer care. In this role, you will facilitate communication between customers and internal teams, ensuring effective resolution of issues and enhancement of customer relationships.

The ideal candidate will possess advanced Microsoft Office skills, experience with ERP systems, and a customer-oriented approach. Candidates should have a minimum of 3-5 years in client account roles, preferably within a manufacturing context.

Qualifications

• 3+ years in customer-facing roles such as client services.
• Experience in a manufacturing company preferred.
• Strong interpersonal skills and reliability.

Responsibilities

• Support external customers and internal teams.
• Maintain customer data in the ERP system.
• Manage customer projects and interactions.

Skills

Advanced proficiency with Microsoft Office

Knowledge of ERP systems

Strong verbal and written communication skills

Attention to detail

Ability to build positive working relationships

Education

Minimum of 3-5 years of client account experience

Tools

ERP systems

Job description

ARCH Medical Solutions in Philadelphia is looking for a Client Operations Specialist dedicated to exceptional customer care. In this role, you will facilitate communication between customers and internal teams, ensuring effective resolution of issues and enhancement of customer relationships.

The ideal candidate will possess advanced Microsoft Office skills, experience with ERP systems, and a customer-oriented approach. Candidates should have a minimum of 3-5 years in client account roles, preferably within a manufacturing context.