Client Success Support Specialist

AppWork; Ramsey (NJ); On-site; USD 42,000 - 50,000; Full time

Job summary

AppWork in Ramsey, New Jersey, is seeking a Client Support Specialist to own the operational and technical execution for the Client Success team. You will resolve support tickets, configure client environments, audit setups, and collaborate with engineering to fix bugs while maintaining recurring reporting.

The role requires comfort with technical detail, strong communication, and the ability to manage multiple workstreams across tickets, audits, and reporting.

Qualifications

• 2+ years of experience supporting SaaS customers, with customer service or account management background.
• Experience with PMS platforms or property management workflows is preferred.
• Comfort working with technical details like logs, integration data, and reproduction steps.
• Strong problem-solving and written/verbal communication skills.
• Ability to manage multiple workstreams (tickets, audits, reporting) and prioritize.

Responsibilities

• Triage and resolve client support tickets in HubSpot or from live chat.
• Investigate issues thoroughly and report bugs to engineering via ClickUp.
• Manage parallel ticket workflows for client-facing support and internal bugs.
• Configure client environments and PMS integrations end-to-end.
• Run post-launch audits and monitor adoption/usage trends.
• Prepare and QA weekly client portfolio reports and provide live support.

Skills

SaaS support

Customer service

Account management

Technical troubleshooting

Communication

Multi-tasking

Tools

HubSpot

ClickUp

Job description

AppWork in Ramsey, New Jersey, is seeking a Client Support Specialist to own the operational and technical execution for the Client Success team. You will resolve support tickets, configure client environments, audit setups, and collaborate with engineering to fix bugs while maintaining recurring reporting.

The role requires comfort with technical detail, strong communication, and the ability to manage multiple workstreams across tickets, audits, and reporting.