Customer Service Rep

Archway-Marketing-Service; Trenton (NJ); On-site; USD 60,000 - 80,000; Part time

Job summary

Archway-Marketing-Service is seeking a professional to manage day-to-day client requirements and ensure quality execution for end customers. The role involves coordinating with internal teams, onboarding clients, and identifying opportunities to grow revenue while maintaining strong client relationships.

The candidate should have a Bachelor’s degree in Business Administration, strong MS Office skills, and the ability to travel up to 5% as needed in a dynamic business environment.

Qualifications

• Bachelor's or better in Business Administration.
• Ability to travel up to 5%.
• Proficient in MS Office; ability to learn new systems.

Responsibilities

• Execute defined tasks related to client requirements and ensure service obligations and program specifications sold to the client are attained.
• Serve as consultative extension of the client to provide recommendations on project, campaign, and program execution by coordinating with Archway cross functional departments as needed.
• Execute and support defined tasks for onboarding as defined in client requirements.
• Identify new opportunities with clients and communicate with Client Services Manager to drive additional revenue growth.
• Identify client health risks and provide recommended solutions with coordination of other departments.
• Proactively identify and report monthly financial variances as they occur.
• Quality check invoices to ensure all services are accounted for.
• All other duties as assigned.

Skills

Relationship management

Analytical thinking

Strategic thinking

Multi-tasking

Independent work

Education

Bachelor’s degree in Business Administration

Tools

MS Office Suite

Job description

This position supports our clients by handling the day-to-day requirements of the client business to ensure a high level of quality execution to our end customers. This role is also responsible for communication and coordination of client requests

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
• Serve as a consultative extension of the client to provide recommendation on project, campaign, and program execution by facilitating with internal Archway cross functional departments, as needed
• Execute and support defined tasks for onboarding as defined in client requirements
• Identify new opportunities with clients and communicate effectively with Client Services Manager to drive additional profitable revenue growth
• Identify client health risks and provide recommended solution with coordination of other departments
• Proactively identify and report monthly financial variances as they occur.
• Quality check invoices to ensure all services are accounted for
• All other duties as assigned
• Bachelor’s or advanced degree, preferably in business, or equivalent work experience
• Ability to develop, maintain, and deepen relationships with senior level client contacts
• Track record of exceeding relationship management objectives
• Proven business acumen, judgment, and decision-making skills
• Ability to prioritize and manage multiple tasks with sensitive deadlines and changing environment
• Record of success as self-starter who can work independently and in a team environment
• Strategic thinker with analytical aptitude and ability to manage detailed project requirements
• Proficient in MS Office suite and ability to learn new systems
• Aptitude for interpreting contracts and legal documents
• Ability to travel independently up to 5% or as may be required

Qualifications

Education

Required

Bachelors or better in Business Administration.

Experience

Preferred

Proficient in MS Office suite and ability to learn new systems

Equal Opportunity Employer
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