Client Success & Solutions Specialist

AMG & Associates, Inc.; Maryland City (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

AMG & Associates, Inc. is seeking a Client Support Specialist to provide professional assistance to clients, address inquiries, and resolve service-related issues.

You will be the main contact to help customers navigate products, services, and account-related requests, while delivering timely, empathetic support. The ideal candidate is organized, patient, and adept at managing multiple requests, maintaining professionalism, and building long-term client relationships.

Qualifications

• High school diploma or equivalent; an associate or bachelor's degree in Business Administration, Communications, or related field preferred.
• Experience in customer service, client support, customer success, or related role is an advantage.
• Excellent written and verbal communication skills.
• Strong interpersonal and professional communication with diverse clients.
• Problem-solving, critical-thinking, and conflict-resolution abilities.
• Organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize tasks in a fast-paced environment.
• Basic proficiency with email, office productivity tools, CRM systems, and customer support platforms.
• Ability to work independently while collaborating with teammates.
• Customer-first mindset and reliable service.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information about products, services, policies, and account-related matters.
• Troubleshoot client issues and coordinate resolutions within service guidelines.
• Document client interactions and resolutions in CRM or support systems.
• Assist with account setup, service requests, product navigation, and admin tasks.
• Monitor outstanding requests and follow up for timely resolution.
• Escalate complex issues to appropriate internal departments.
• Maintain clear, professional, empathetic communication throughout the process.
• Identify recurring concerns and suggest improvements to procedures.
• Collaborate with sales, operations, technical support, and account management.
• Maintain records of client communications and feedback.
• Help clients understand services, features, and resources.
• Follow service standards and data-handling procedures.

Skills

Client relationship management

Customer service and support

Written and verbal communication

Problem-solving and troubleshooting

Active listening and empathy

Conflict resolution

Time management and prioritization

Recordkeeping and documentation

Attention to detail

Teamwork and collaboration

Adaptability and continuous learning

Education

High school diploma or equivalent; associate or bachelor’s degree preferred

Job description

AMG & Associates, Inc. is seeking a Client Support Specialist to provide professional assistance to clients, address inquiries, and resolve service-related issues.

You will be the main contact to help customers navigate products, services, and account-related requests, while delivering timely, empathetic support. The ideal candidate is organized, patient, and adept at managing multiple requests, maintaining professionalism, and building long-term client relationships.