Client Success & Support Specialist

AMG & Associates, Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

AMG & Associates, Inc. is seeking a Client Support Specialist who is customer-focused, organized, and solutions-oriented to assist clients, address inquiries, and resolve service-related issues.

The role serves as a primary contact to help clients navigate products and processes, document interactions in CRM, and collaborate with sales, operations, and technical support to ensure a positive experience. Candidates should have strong communication, problem-solving, and multitasking abilities and a

Qualifications

• High school diploma or equivalent; associate/bachelor preferred.
• Experience in customer service or client support is advantageous.
• Excellent written and verbal communication skills required.
• Ability to manage multiple requests in a fast-paced environment.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other approved channels.
• Provide accurate information on products, services, policies, and accounts.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document client interactions and resolutions in CRM or support systems.
• Assist with account setup, service requests, navigation, and routine admin tasks.
• Monitor and follow up on outstanding requests to ensure timely resolution.
• Escalate complex issues to appropriate internal departments.
• Maintain professional, empathetic communication throughout the process.
• Collaborate with sales, operations, and technical support to meet client needs.
• Maintain accurate records of communications and feedback.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

CRM proficiency

Empathy

Written communication

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Salesforce

Zendesk

HubSpot

Job description

AMG & Associates, Inc. is seeking a Client Support Specialist who is customer-focused, organized, and solutions-oriented to assist clients, address inquiries, and resolve service-related issues.

The role serves as a primary contact to help clients navigate products and processes, document interactions in CRM, and collaborate with sales, operations, and technical support to ensure a positive experience. Candidates should have strong communication, problem-solving, and multitasking abilities and a